Supervisor (Head Waiter) til Restaurant Smith

(English version below)

For otte måneder siden åbnede Rox Resort ved Køge Marina med ambitionen om at skabe et sted, hvor gastronomi, gæstfrihed, kultur og oplevelser mødes i ét samlet univers.

Siden åbningen har vi budt tusindvis af gæster velkommen, etableret os som en ny destination i området og skabt et stærkt fundament for den oplevelse, vi ønsker at levere hver eneste dag. Nu søger vi en Supervisor til Smith, vores signaturrestaurant, som vil være med til at løfte gæsteoplevelsen og udvikle vores serviceteam.

Om Smith

I hjertet af Rox Resort finder du Smith, vores signaturrestaurant. Her kombinerer vi kompromisløs kvalitet med varm gæstfrihed, lokale råvarer og internationale referencer. Restauranten er et samlingspunkt for både hotellets gæster og lokale besøgende, der søger en gastronomisk oplevelse med personlig service og høj faglighed.

Som Supervisor bliver du en central del af restaurantens daglige drift og videre udvikling. Du arbejder tæt sammen med Front of House Manager og Restaurant Manager samt resten af teamet for at sikre, at hver service lever op til de standarder og den atmosfære, som kendetegner Smith.

Din rolle

Som Supervisor er du mere end en erfaren tjener. Du er rollemodel, kulturbærer og en synlig leder på gulvet.

Du går forrest under service, skaber struktur og overblik, støtter teamet og sikrer, at gæsterne oplever nærværende værtskab fra første velkomst til sidste afsked.

Du fungerer som et naturligt bindeled mellem Restaurant Manager, køkkenet og serviceteamet og bidrager aktivt til både drift, kvalitet og udvikling.

Dine ansvarsområder

• Lede aftenens service og sikre et professionelt flow i restauranten

• Afholde briefings og klargøre teamet til dagens service

• Sikre høj faglig og personlig service gennem hele gæsteoplevelsen

• Deltage aktivt i mise en place og service

• Coache og støtte kollegaer i løbet af vagten

• Sikre tæt samarbejde mellem køkken og restaurant

• Håndtere gæstefeedback professionelt og løsningsorienteret

• Bidrage til oplæring, motivation og udvikling af teamet

• Være med til at videreudvikle servicekulturen og gæsteoplevelsen i Smith

Vi leder efter dig, som

• Har erfaring fra restaurant- eller hotelbranchen med højt serviceniveau

• Har naturlige lederevner og trives med ansvar

• Brænder for værtskab, gastronomi og gæsteoplevelser

• Har en naturlig interesse for vin og fine dining

• Bevarer overblikket i travle perioder

• Er nærværende, professionel og god til at motivere mennesker omkring dig

• Ser løsninger frem for begrænsninger og tager ejerskab for opgaven

Hos Rox Resort

Hos Rox Resort bliver du en del af en virksomhed i udvikling og et resort med store ambitioner. Vi tror på, at de bedste gæsteoplevelser skabes af engagerede mennesker, stærke relationer og en kultur præget af tillid, faglighed og personlighed.

Vi arbejder med høje standarder og et fælles ønske om konstant at udvikle os, både som mennesker, kollegaer og værter.

Klar til næste skridt?

Stillingen er på fuld tid og indebærer arbejde på aftener, weekender, højsæsoner og ved særlige arrangementer. Vi følger gældende overenskomst.

Opstart er hurtigst muligt.

Vi har gjort op med den traditionelle ansøgning. Send i stedet dit CV samt svar på følgende to spørgsmål:

1. Hvad gør dig særligt i stand til at lykkes i denne rolle?

2. Hvad motiverer dig til at søge stillingen hos Rox Resort?

Send dit CV sammen med dine svar. Du er velkommen til at vedlægge konkrete eksempler på erfaringer eller resultater.

Vi screener løbende kandidater og afholder samtaler løbende. Vi ønsker, at vores kommende Supervisors kan starte så hurtigt som muligt,

Har du spørgsmål, er du velkommen til at kontakte vores talent acquisition specialist, Emil Stevns på Se e-mailadresse på work.essgroup.dk eller telefon Se telefonnummer på work.essgroup.dk.

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Eight months ago, Rox Resort opened at Køge Marina with the ambition of creating a destination where gastronomy, hospitality, culture, and experiences come together in one cohesive universe.

Since opening, we have welcomed thousands of guests, established ourselves as a new destination in the region, and built a strong foundation for the experience we strive to deliver every single day. We are now looking for a Supervisor to join Smith, our signature restaurant, and help elevate both the guest experience and the development of our service team.

About Smith

At the heart of Rox Resort lies Smith – our signature restaurant. Here, we combine uncompromising quality with genuine hospitality, local ingredients, and international influences. The restaurant serves as a gathering place for both hotel guests and local visitors seeking a dining experience defined by personal service and professional excellence.

As Supervisor, you will play a key role in the restaurant’s daily operations and continued development. Working closely with the Fornt of House Manager and Restaurant Manager plus the rest of the team, you will help ensure that every service reflects the standards and atmosphere that define Smith.

Your role

As a Supervisor, you are more than an experienced waiter or waitress. You are a role model, a culture carrier, and a visible leader on the floor.

You lead by example throughout service, creating structure and maintaining oversight while supporting the team and ensuring that every guest experiences genuine hospitality from the moment they arrive until they leave.

You act as a natural link between the Restaurant Manager, the kitchen, and the front-of-house team, contributing actively to operations, quality, and ongoing development.

Key responsibilities

• Lead evening service and ensure a smooth and professional flow throughout the restaurant

• Conduct daily briefings and prepare the team for service

• Deliver and maintain exceptional service standards throughout the entire guest journey

• Participate actively in mise en place and service

• Coach and support colleagues during service

• Foster strong collaboration between the kitchen and restaurant teams

• Handle guest feedback professionally and with a solution-oriented mindset

• Contribute to the training, motivation, and development of the team

• Support the continued development of Smith’s service culture and guest experience

We are looking for someone who

• Has experience from a restaurant or hotel environment with high service standards

• Possesses natural leadership skills and thrives on responsibility

• Is passionate about hospitality, gastronomy, and creating memorable guest experiences

• Has a genuine interest in wine and fine dining

• Maintains composure and overview during busy services

• Is present, professional, and able to inspire and motivate those around them

• Takes ownership and focuses on solutions rather than limitations

At Rox Resort, you will become part of a growing company and a resort with ambitious goals. We believe that outstanding guest experiences are created by engaged people, strong relationships, and a culture built on trust, professionalism, and personality.

We offer high standards and a shared ambition to continuously develop ourselves – as professionals, colleagues, and hosts.

Ready for the next step?

This is a full-time position and includes evening, weekend, peak season, and event work. We operate under applicable collective agreements.

The start date is as soon as possible.

We have moved away from the traditional application process. Instead, please submit your CV together with your answers to the following two questions:

• What makes you particularly well-equipped to succeed in this role?

• What motivates you to apply for a position at Rox Resort?

Please submit your CV along with your responses. You are welcome to include specific examples of experiences or achievements that demonstrate your qualifications.

We review applications and conduct interviews on an ongoing basis and are looking for our new Supervisor to join us as soon as possible.

If you have any questions about the position, please contact our Talent Acquisition Specialist, Emil Stevns, at Se e-mailadresse på work.essgroup.dk or Se telefonnummer på work.essgroup.dk.

We have recently launched our new LinkedIn group, where you can stay updated on future career opportunities and gain insights into everyday life across our restaurants and hotels.

We would love for you to join our community: