Customer Succes Specialist

CUSTOMER SUCCESS SPECIALIST (FULL-TIME) IN COPENHAGEN OR AARHUS Do you want to be part of a fast-growing tech startup where you get responsibility from day one? We're looking for a tech-savvy Customer Success Specialist ready to join us full-time, starting as soon as possible. At Karla, we're currently 18 employees split between our development team in Copenhagen and our commercial department in Aarhus. We already work with a wide range of customers across industries, including Sunset, Arla, Bones, Tivoli Friheden and Visit Aarhus, just to name a few. As a Customer Success Specialist, you'll become a key part of our growth journey. You'll work closely with our commercial team, helping our customers get the most out of Karla. Since our product is built on our own AI and RAG technology, you'll need a solid technical understanding to guide customers through setup, configuration and troubleshooting. You can be based at either of our two offices, in Aarhus or in Copenhagen, whichever suits you best.

REQUIREMENTS

• We love flexibility, but we also value in-person collaboration. Therefore, we expect you to work from either our Aarhus or Copenhagen office. Remote work from time to time can be discussed.
• You must be able to speak Danish.

YOUR MAIN RESPONSIBILITIES

Your tasks include, but are not limited to:

• Technical onboarding: Helping new customers configure and set up Karla, and guiding them through the more technical parts of the platform.
• Customer support: Assisting customers with their questions, including technical ones, and making sure they have a great experience with Karla.
• Troubleshooting: Identifying and resolving issues, and working with our development team when deeper technical input is needed.
• Relationship building: Maintaining strong, ongoing relationships with our existing customers.
• Feedback loop: Gathering customer feedback and sharing insights with the team to help improve our product.

WE IMAGINE THAT YOU HAVE

• A genuine technical understanding and the ability to quickly learn new tools and platforms
• Comfort working hands-on with software, configurations and integrations (experience with APIs, AI tools or similar is a plus)
• A strong sense of ownership, where you take responsibility for your customers and their support rather than just handling tickets
• Danish as your native language and strong English skills
• Strong communication skills and the ability to explain technical concepts in a simple way
• A self-driven and proactive approach, with the drive to take ownership of your own tasks
• Ideally some previous experience with customer service, success or technical support
• And preferably a good sense of humor

A big plus Since we're expanding across the Nordics, speaking Swedish or Norwegian is a big plus.

WHAT YOU'LL GET

• Direct influence in an ambitious tech startup full of energy
• The chance to work hands-on with cutting-edge AI technology
• A flexible everyday work life with the option to work from either our Aarhus or Copenhagen office
• The chance to develop within customer success and customer relations, and grow with us

We're looking to fill the position as soon as possible, and we review applications on a rolling basis, so don't hesitate to send yours.