Specialist, Global Retail Training

Are you passionate about elevating retail capability and creating outstanding customer experiences for the world’s leading jewellery brand? If yes, keep reading — we’re looking for a new colleague to join Pandora’s Global Retail Training team, within Global Retail Excellence!

Create impactful training that empowers our global retail teams

As  Specialist, Products & Craftsmanship , you will design and deliver high‑quality learning content that strengthens product knowledge, craftsmanship understanding, and service capability across Pandora’s stores worldwide. Your work will directly support the performance of frontline teams — enabling them to confidently deliver exceptional customer experiences every day.

You will collaborate closely with subject matter experts, global stakeholders, and training partners to create innovative, learner‑centric content. You will also use data and feedback to continuously improve learning solutions and ensure they align with business priorities.

You will report to the  Manager, Global Retail training and operate with strong ownership within our Global Retail Excellence function.

What you will do

• Design and develop engaging learning assets (digital modules, printable assets, classroom content, etc.)
• Apply instructional design principles to create interactive, learner‑centric content
• Manage multiple projects simultaneously, prioritising effectively
• Bring frontline insights into content development, ensuring relevance and impact
• Collaborate with global functions and retail teams to identify capability needs
• Use data, KPIs, and feedback to assess training impact and recommend improvements
• Conduct training needs analyses to inform learning priorities
• Communicate insights clearly, including occasional presentations to senior stakeholders
• Stay updated on learning trends, tools, and best practices

What you bring

• Experience in instructional design, training development, or similar learning roles (ideally retail)
• Understanding of retail operations, customer experience, and frontline capability needs
• Proficiency with authoring tools (eg. Rise) and Learning Management Systems
• Knowledge of adult learning principles and blended learning methods
• Ability to analyse performance data and turn insights into action
• Strong communication skills and ability to manage multiple workstreams
• A proactive, learner‑centric mindset with strong attention to detail
• Collaborative, organised, and comfortable working in a fast-paced environment
• Fluent in English; additional languages are a plus

Additional information

• Global Career Band 5B

Did we get your attention?
If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you! 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. 

You can also read more about Pandora on our corporate site  . 

Icing on the cake 

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 

About Pandora  

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.