Director, Colleague Experience (HR Technology)

The Director, Colleague Experience (HR Technology) provides strategic leadership and end‑to‑end ownership of Pandora’s global HR technology ecosystem. This senior HRIS leadership role is responsible for the deployment, configuration, optimisation, and operational excellence of enterprise SaaS HR platforms across the employee lifecycle.

The role focuses on standardising processes and maximising out‑of‑the‑box platform capabilities. Rather than custom development, non‑standard requirements are addressed through well‑governed SAP BTP–based integrations and extensions, with bespoke solutions reserved for exceptional, high‑value use cases.

The Director ensures HR platforms enable scalable, globally consistent processes while supporting local regulatory requirements. The core technology portfolio includes SAP SuccessFactors, Dayforce, ServiceNow, and Paradox, with accountability for ensuring platforms are configured in line with industry best practices.

A key priority is driving automation and AI adoption to improve efficiency, data quality, and the overall colleague experience, using in‑system workflows and SAP BTP–enabled integrations to streamline end‑to‑end HR processes.

Leading a global team of HRIS and HR technology specialists, the Director partners closely with HR leadership, Retail Operations, and external System Integrators to ensure HR technology delivers clear, measurable business value.

Key Responsibilities:

HR Technology Strategy & Governance:

• Own the global HR technology strategy and roadmap, aligned to business priorities and the People strategy
• Champion a configure‑not‑customise approach, ensuring platforms are used as designed and governed to industry best practice
• Establish and maintain strong governance across system changes, releases, data quality, integrations, and architectural decisions

Delivery Excellence & Continuous Improvement:

• Lead a structured HRIS delivery approach covering design, configuration, testing, and deployment
• Ensure disciplined release management, testing standards, and documentation across all HR technology changes
• Drive ongoing improvement of delivery quality, predictability, and efficiency through standardisation and tooling

AI & Automation Enablement:

• Identify and scale AI and automation opportunities that improve speed, accuracy, and quality across HR technology delivery and operations
• Leverage platform‑native automation, AI capabilities, and SAP BTP–based integrations to streamline end‑to‑end HR processes
• Track and demonstrate measurable benefits from AI and automation initiatives

Integration & Payroll Enablement:

• Lead a modern, reusable integration architecture that supports scalable global HR and local payroll solutions
• Reduce integration complexity and technical debt while ensuring accurate, timely, and compliant data flows

Vendor & Stakeholder Partnership:

• Manage strategic relationships with platform vendors and System Integrators, holding partners accountable for outcomes and best‑practice delivery
• Act as a trusted partner to HR, Retail, and Corporate stakeholders, providing transparency, clear decision‑making, and practical guidance

People Leadership & Operations:

• Lead and develop a high‑performing global HR technology team with deep functional and platform expertise
• Own platform stability, security, privacy, and risk management, ensuring GDPR compliance and audit‑ready controls
• Manage budgets, capacity, and total cost of ownership across both change and run activities

What You’ll Bring:

• 8+ years’ experience working in HR technology / HRIS roles, including at least 3 years in a leadership capacity
• Hands‑on experience with SAP SuccessFactors, including implementation and ongoing operations across core modules such as Employee Central, Performance & Goals, Succession, Compensation, and Variable Pay
• Proven experience leading global, multi‑country HRIS implementations, supporting both global standards and local requirements
• A strong understanding of end‑to‑end HR processes across the employee lifecycle, from hire to retire
• Demonstrated experience applying a structured implementation methodology, covering requirements definition, fit‑gap analysis, configuration, testing, and cutover
• A track record of successfully managing System Integrator and vendor partnerships, holding partners accountable for outcomes and best‑practice delivery
• Experience with HR Service Delivery platforms, with ServiceNow HRSD experience strongly preferred
• Full professional fluency in English, both written and spoken

Other Information: 

Global Career Band: 3B

Direct Reports: 5

Travel Requirements: Up to 20 days per annum

Expected Start Date: As soon as possible

Did we get your attention? 

We hope you got all your questions answered and feel confident applying for this position. If you see yourself in the role and would like to become a part of Pandora’s future, please do not hesitate to apply! We are an international team, so please make sure to send us your application in English to be considered. We look forward to hearing from you! 

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site  . 

Icing on the cake

You will be working out of our beautiful Digital & Technology Hub in Copenhagen, in a rapidly growing environment of highly skilled and experienced colleagues, which is a key initiative that goes along with Pandora’s experience & ambitions.Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit. 

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.