Advanced Technical Account Manager

Brazil: Sao Paulo

Customer Success | Full-time | Job ID: 25853

Why Join Us?
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies and Newsweek’s list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

The Advanced Technical Account Management (ATAM) engineer manages some of Check Point’s largest customers about product integration. The ATAM works closely with the Sales and Account teams to understand the account strategy and the customer’s business priorities. The relationship built between customer and the ATAM engineer is critical for an exceptional customer experience.

Key Responsibilities

• Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
• Become the main point of contact for technical services delivery
• Take full ownership of your accounts by providing leadership and ensuring customer’s best interest takes priority
• Develop a deep understanding of customer’s technical environment, primary pain points, and all business challenges
• Advise customers by providing technical information, guidance, and support
• Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
• Identify service opportunities for the sales/account team
• Proactively monitor customer’s environment to prevent major issues and assist support teams on any active problems
• Provide reports and proactive communication regularly to the customer, sales/account teams, and management
• Manage multiple projects from different customers and manage your own schedule to meet Check Point’s ATAM requirements

Qualifications

• Check Point experience required
• Strong ability to prioritize work and deliver results
• Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes
• Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
• 8+ years of experience with IP based networks, network design, and security products
• Strong TCP/IP understanding and knowledge of Network Security is preferred
• Experience with several different operating systems: including Linux and Unix- based
• Extensive troubleshooting experience required
• Experience with Check Point products preferred
• Strong VSX and Provider-1 (MDS) experience preferred
• Customer oriented and post-sales experience with direct face to face service
• Experience with providing training is an advantage
• Up to 25% travel
• Must be eligible to work in country of residence without sponsorship from an employer now or in the future

EOE M/F/Veterans/Disabled