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- ...specializing in advanced threat protection solutions for businesses and consumers. The organization offers a comprehensive suite of products, including endpoint security, email protection, and real-time malware defense, with a focus on performance, ease of use, and...
- ...service experienceIdentify trends and share user insights to drive service improvementsCollaborate with internal teams to enhance product usability and customer satisfactionRequirementsNative-level or fluent Danish (C1+)Good command of English (B2+)Previous customer support...
- ...time training (8 hours/day)Health Insurance from day one of the employment contractComprehensive training in customer management, products, and software22 days of paid vacation annually under Portuguese lawCompensation for working on public holidays with a substitute day...
- ...customers via phone, email, and/or chat.Provide friendly, professional support for a variety of inquiries (general, account, billing, product questions).Troubleshoot and resolve basic to intermediate technical issues (software, hardware, account access).Escalate complex...
- ...in a courteous, friendly, and professional manner Meet and exceed our customer service quality goals, compliance regulations and productivity targets Create amazing customer experience that people value and we are proud of Be responsible to follow the direction of...