Description:

About our client

Our client is a global dairy cooperative known for its extensive range of dairy products and renowned for its commitment to sustainability, quality, and innovation. They operate across numerous countries, providing wholesome dairy options to consumers worldwide.

Our client is a global farmer-owned organisation that is behind many well-known and loved brands within the dairy industry.

As a Members Support Agent, you become a part of the Global Member Relations digital and operations department.

As a part of the organisation, you will also enjoy a Scandinavian, collaborative work culture. They are all on first-name terms with each other, and truly appreciate diversity and individuality.

About the job

In order to increase the support to our client´s farmer owners (members) a dedicated team in Gdansk has been created two years ago. The main responsibilities of an Agent are to provide timely and effective front-line and operational support to the 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). The team is part of a global digital and operations department.

Specifically, you will :

proactively handle farmers' inquiries on a daily basis providing quality, accurate and timely support
maintain master data
monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
verify documentation based on established guidelines and standards
support administration of quality assurance programs connected with sustainable farming
establish a strong relationship and trust with our farmers
build our knowledge library and create how to guides
handle ad hoc tasks on a daily basis

Essential Skills and Qualifications:

Bachelor's degree (or equivalent practical experience)
fluency in Danish (both written and spoken)
advanced level of English (speaking and writing)
excellent problem-solving abilities, demonstrating a proactive and solutions-oriented mindset
strong communication skills, with the ability to effectively engage with a diverse range of individuals
exceptional customer service skills, with a genuine passion for building and maintaining relationships
attention to detail, self-motivation, and great organizational skills
ability to identify process improvements
experience in dealing with documentation verification
experience with CRM system
experience in the customer service field would be a huge advantage
experience in projects based on lean management will be a plus

What does our client offer?

Flexible working time (start your day of work between 7-9) and home office work possibility
Language bonus
Training with experts & professional induction in a new position
Development programs (function additions, coordinator programme)
Financial support for your education
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
Scandinavian working style & no dress code
Home kit - monitor, laptop, keyboard, mouse, headsets, webcam
Relocation allowance
Referral program for employees
Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, sport groups)
Additional holiday depending on length of employment (up to 4 days)

… while in the office you can also use some of below:

Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
Chill-out rooms with X-box, pool table, board games, football table and swing

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

Requirements:

Join a unique international team in Gdansk, Poland, supporting farmers in an organization that focuses its activities on sustainabili

Offer:

Danish-speaking Members Support Agent to Poland