Information Technology Assistant

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC Syria

DRC has been operating in Syria since 2008 , initially responding to the Iraqi refugee crisis before pivoting to a full-scale response to the Syria crisis from 2011 onwards. Our work encompasses the full cycle of displacement—responding to life-saving humanitarian needs and supporting community recovery until durable solutions can be achieved . DRC Syria takes an area-based approach to supporting internally displaced persons (IDPs), returnees, and host communities across our key sectors: Economic Recovery and Resilience, Protection, WASH, Shelter and Infrastructure, and Humanitarian Disarmament and Peacebuilding (including Humanitarian Mine Action).

With an established rapid response mechanism, DRC can rapidly respond to emerging crises and shocks to meet acute emergency needs . Recognizing the significant need for early recovery and resilience programming to ensure dignified, sustainable, and cost-effective solutions for fragile communities, DRC’s programmes foster resilience for individuals and communities in situations of protracted displacement and during the initial stages of post-conflict recovery, towards a durable solution of their choice . With active portfolios in the neighboring countries of Jordan, Lebanon, Türkiye and Iraq, DRC offers a cross-border, regional response to the Syria crisis, through cross-border protection monitoring, advocacy, and trends analysis.

About the job:

The IT Assistant provides day-to-day technical support to staff and assists in maintaining the organization's IT infrastructure, hardware, software, network services, and communication systems. The role ensures efficient IT operations by supporting users, maintaining IT assets, and ensuring compliance with organizational IT policies and security standards.

Duties and Responsibilities:

• Provide first-line technical support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
• Install, configure, maintain, and troubleshoot Windows operating systems, Microsoft 365 applications, and standard business software.
• Support users with hardware, software, network, and connectivity issues, ensuring timely resolution through the IT ticketing system.
• Assist in managing user accounts, email services, access permissions, and Microsoft 365 administration.
• Support the installation, maintenance, and monitoring of LAN, Wi-Fi, switches, routers, and internet connectivity.
• Configure and maintain network printers, scanners, and ID card printers.
• Maintain accurate IT asset inventory, prepare equipment for new staff, and support onboarding and offboarding activities.
• Assist in maintaining server rooms, UPS systems, CCTV, access control systems, and structured cabling.
• Coordinate with external vendors for maintenance, repairs, and warranty services.
• Follow IT security policies, ensure endpoint protection, and report security incidents or vulnerabilities.
• Prepare basic technical documentation, update asset records, and perform other IT-related duties assigned by the supervisor.
• Supporting IT specialist in preparing monthly IT reports.

Experience and technical competencies :

• Minimum 2 years of experience in IT support or a similar role.
• Good knowledge of Windows operating systems, Microsoft 365, networking fundamentals, hardware troubleshooting, and IT support tools.
• Strong customer service, and problem-solving skills.

Education:

• Diploma or bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.

Languages:

• Arabic
• Basic English

 In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

We offer:

Contract length: Six months - extension based on performance and funds

Level: Non-Management- I

Location: Damascus

Expected Start date: As soon as possible

Application process: 

Interested? Then apply for this position

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV-only applications will not be considered .

Applications close:  23 August 2026

NOTE: Due to the urgency of this position, the applications will be reviewed on a rolling basis

Need further information?

For further information about the Danish Refugee Council, please consult our website

DRC as an employer
By working in DRC, you will be joining a global workforce of around 6500 employees in around 35 countries. We pride ourselves on our:

• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport .

Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.