Technical Specialist

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. 

The position is for maintaining and improving customer satisfaction among AGCO product owners by supporting Dealers and Distributors with technical issues and in service development. Support of Sales department/brands from technical point of view to gain new customers and increasing market share. 

The role will be supporting across all AGCO Brands, products and platforms. Daily technical support to the dealers and distributors office based (THD) or on site, including FUSE technology/Digital products and utilizing AGCO systems and processes such as Tech Connect, Salesforce, One Number etc.

  Note: Please submit your application/CV in English.

Your Impact: 

• Customer & Dealer Satisfaction: Maintain and enhance customer, dealer, and distributor satisfaction by resolving technical issues and delivering superior support for AGCO core and branded products. 

• Technical Support & Issue Resolution: Provide daily technical assistance (office-based and on-site) using AGCO systems like Tech Connect, Salesforce, and One Number; escalate and resolve field issues, customer complaints, and product performance concerns. 

• Warranty & Policy Management: Handle warranty policies per AGCO procedures, investigate complex cases, and ensure dealers/distributors are informed and compliant with PSPs. 

• Training & Knowledge Sharing:   Promote and support technical training for dealers and distributors, contribute to planning schedules, and deliver training sessions to strengthen technical capabilities. 

• Communication & Representation: Act as a liaison between dealers, distributors, and factory support; participate in meetings, workshops, and marketing events to communicate technical information effectively. 

Your Experience and Qualifications: 

• Communication & Presentation:   Strong written and verbal skills in English and Danish, with confident presentation abilities to influence and engage stakeholders. 

• Collaboration & Responsiveness: Team-oriented mindset with a commitment to responding promptly to emails, calls, and cases via Tech Connect/Salesforce. 

• Customer & Dealer Focus : Ensure dealer and distributor satisfaction through timely policy handling, mandatory PSP completion, and effective training coverage. 

• Technical Expertise:   Solid understanding of agricultural/farm machinery markets, ability to provide key failure information in recognized formats, and first-level technical support. 

• Digital & PC Proficiency: Skilled in Microsoft Office tools (PowerPoint, Excel) and adept at using digital platforms for case management and communication. 

Your Benefits: 

• Bonus:  You are eligible for the AGCO Incentive Compensation Plan, offering up to _% of your annual base salary, pro-rated from your start date and based on performance and continued employment at the time of payout. 

• Company Car: You are entitled to a job-allocated car as per company policy, subject to income tax for its use. 

• Holidays:  You will receive 5 weeks of holiday under the Danish Holiday Act plus 1 additional non-statutory week as per company rules. 

• Health Insurance: Health insurance coverage is provided 

• Pension:  You will be enrolled in the company pension scheme with Nordea Pension.

• Travel Expenses: Travel required for your role will be reimbursed according to the company’s expense and travel policy. 

Your Workplace: 

You will work in Hybrid mode with our wonderful AGCO Colleagues in AGCO A/S Dronningborg Alle 2, 8930 Randers NØ. 

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. 

Join us as we bring agriculture into the future and apply now!