Product Support Specialist Denmark

About Superb: At Superb, we set out to empower restaurant businesses worldwide with an easier way of working. Running a hospitality business is hard work, and using multiple systems is not making it easier. Until now… Superb gathers all the tools to open, run and grow your business — in one platform. From reservations, orders and payments to digital gift cards, takeaway and guest marketing. You name it, we’ve got it. Finally, hospitality owners can free up time to focus on what matters while using data to serve magical experiences, build guest relationships, and maximise revenue. Superb’s all-in-one platform is used by +1000 hospitality businesses worldwide, and we are just getting started. Our internal team consists of talented people who are passionate about challenging the status quo and creating magical guest experiences. Do you want to embark with us on our mission to become the leading platform within hospitality? The Superb opportunity: We are looking for a Product Support Specialist who is passionate about delivering world-class service. You should have a proven track record in helping customers achieve high levels of satisfaction with a Saas Product. You will become a member of a team, who has a massive focus on quality and delivering value to our users. We believe you know your way around technology, and are able to work in a structured way. What you will do:

• Work with the rest of the Support team to resolve any tickets or issues faced by your customers.
• Understand how customers are currently using the products and identify opportunities to increase usage and value gained.
• Align with the product team to ensure feedback loops and communicate the voice of customers.
• Monitor health scores and satisfaction levels.
• Ensure customer retention.
• Log customer data in our CRM, and ensure that all steps of the process are reported in a structured way.
• Some evening/weekend work is to be expected

What you will need:

• Strong ability to understand technical aspects of software and solve problems.
• Desire to drive adoption, increase product usage and bring in revenue.
• A true team player who is efficient, structured, and solution-oriented.
• Passion for supporting customers and making them successful.
• English and Danish on a fluent level as you will be using both languages.
• Live in or near Copenhagen as you will be working from our hub.

Note: we recognize imposter syndrome is real. Any candidate that does not perfectly fit every skill we are looking for in this role is still strongly encouraged to apply Sounds like a Superb opportunity? We will fill the position as soon as we find the right candidate, so don't think twice, send your application to us. We are excited to hear from you, don’t hesitate to apply! Working at Superb

• Learning & sharing environment
• Diverse and international team with a strong mission
• Social gatherings: building relationships matter - dinner with your colleagues, game nights, the important is to hang out together

Superb is an equal opportunity employer and values diversity within the company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status