Customer Service Agent to Lisbon, Portugal!

Description: Are you ready to represent a leading Nordic streaming platform and support Danish-speaking users from Lisbon? Our client is looking for a Danish Customer Support Specialist to join their international team in Portugal.

Join a dynamic project within the entertainment and streaming industry, assisting customers across multiple channels while ensuring a seamless viewing experience. Benefit from paid training, relocation support, and the opportunity to grow within a global customer experience environment.

About the company

Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

• Handle customer inquiries via voice, email, chat, and social media
• Guide users through account registration and sign-in processes
• Troubleshoot streaming quality, buffering, and playback issues
• Provide support with app installation, device compatibility, and settings
• Assist customers with subscription management, payment updates, and billing issues
• Support users with subscription pauses and cancellations
• Collect and communicate user feedback to contribute to platform improvements
• Ensure high-quality service and efficient response times across all channels

About Lisbon

Lisbon offers the perfect balance between city life and coastal living, with a mild climate, vibrant cultural scene, and welcoming international community. Enjoy historic neighborhoods, ocean views, and a high quality of life while building your international career.

Requirements:

• Fluent in Danish, both written and spoken
• Strong communication skills and customer-oriented mindset
• Previous experience in customer service is an advantage
• Able to handle technical troubleshooting in a structured and patient manner
• Comfortable working in a fast-paced, international environment
• Flexible and available to work rotational shifts

Offer:

• Accommodation in one of the company’s shared apartments
• Reimbursed flight ticket after 9 months
• Paid training and continuous coaching
• Permanent employment contract
• Private health insurance after 6 months
• Portuguese language courses and social activities
• International work environment with career development opportunities
• 40 hours per week (8 hours per day plus lunch break)
• Rotational shift pattern, Monday to Friday between 10:00 and 22:00