Operations Customer Expert - Danish + relocation pack Lisbon

Description

Are you looking for a job as an Operations Customer Expert?Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal! Our Client They're a global meal-kit company that delivers pre-portioned ingredients and easy-to-follow recipes directly to customers' homes, helping them prepare fresh, home-cooked meals with convenience and confidence. What you'll doBe the point of contact for customers across the market;
Conduct reactivation outbound calls to former subscribers to understand their needs and encourage them to return;
Clarify questions related to the product, delivery schedules, subscription flexibility, and recipe options;
Ensure smooth customer experiences through accurate information sharing and effective problem resolution;
Support quality service delivery aligned with the brand's mission;
Contribute to the achievement of the brand's operational objectives. 

Requirements

Fluent written and verbal communication skills in Danish (C2);
Good knowledge of English (minimum B2);
Excellent communication and interpersonal skills and team spirit;
Agile in computer skills from the user’s perspective;
Able to handle confidential and/or highly sensitive information;
Experience in Customer Service and Sales (preferred). 

Offer

Health Insurance from the moment you join our team;
Relocation assistance – TP Housing + initial and annual flights;
Guaranteed meal allowance included on top of your base salary;
Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
Access Portuguese language courses, sport activities and social events;
Grow with us through our initial and continuous training and personal development;
Easy public transport access to our offices.