Customer Service Agent to Lisbon, Portugal!

Description

Are you ready to represent a leading Nordic streaming platform and support Danish-speaking users from Lisbon? Our client is looking for a Danish Customer Support Specialist to join their international team in Portugal.Join a dynamic project within the entertainment and streaming industry, assisting customers across multiple channels while ensuring a seamless viewing experience. Benefit from paid training, relocation support, and the opportunity to grow within a global customer experience environment.About the companyOur client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.What will you do?Handle customer inquiries via voice, email, chat, and social mediaGuide users through account registration and sign-in processesTroubleshoot streaming quality, buffering, and playback issuesProvide support with app installation, device compatibility, and settingsAssist customers with subscription management, payment updates, and billing issuesSupport users with subscription pauses and cancellationsCollect and communicate user feedback to contribute to platform improvementsEnsure high-quality service and efficient response times across all channelsAbout LisbonLisbon offers the perfect balance between city life and coastal living, with a mild climate, vibrant cultural scene, and welcoming international community. Enjoy historic neighborhoods, ocean views, and a high quality of life while building your international career.

Requirements

Fluent in Danish, both written and spoken Strong communication skills and customer-oriented mindset Previous experience in customer service is an advantage Able to handle technical troubleshooting in a structured and patient manner Comfortable working in a fast-paced, international environment Flexible and available to work rotational shifts

Offer

Accommodation in one of the company’s shared apartments Reimbursed flight ticket after 9 months Paid training and continuous coaching Permanent employment contract Private health insurance after 6 months Portuguese language courses and social activities International work environment with career development opportunities 40 hours per week (8 hours per day plus lunch break) Rotational shift pattern, Monday to Friday between 10:00 and 22:00