Support Services Team Leader

Support Services Team Leader

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation.

Overall purpose of the role :

The Support Services Team Leader is responsible for providing leadership and oversight of the HR & Administration and Supply Chain functions at the Gaza Base, ensuring efficient, compliant and timely operational support to programme implementation. The role supports the Base Manager in strengthening operational performance, ensuring compliance with DRC policies and donor requirements, promoting effective people management, and identifying opportunities to improve efficiency and optimize operational costs. The position works in close coordination with the Finance Specialist to support sound budget planning, monitoring and financial compliance.

Responsibilities:

• Line manage the HR & Administration and Supply Chain teams.
• Ensure effective planning, coordination and delivery of HR, Administration and Supply Chain services in support of programme implementation.
• Oversee HR processes, including recruitment, onboarding, contracts, performance management, staff development, well-being, people planning and compliance with DRC People Policies.
• Ensure efficient administration and office management, including facilities, accommodation, utilities, documentation and administrative services.
• Oversee procurement, logistics, fleet, asset and warehouse management in accordance with DRC policies, donor requirements and operational priorities.
• Ensure timely procurement and delivery of goods and services to support programme implementation.
• Monitor operational performance across support functions and identify practical opportunities to improve efficiency, optimize resources and reduce operational costs while maintaining operational needs.
• Support the Base Manager in operational planning, resource allocation and business continuity planning.
• Coordinate closely with the Finance Specialist on budget planning, expenditure monitoring, forecasting and compliance with DRC financial procedures.
• Ensure implementation of DRC policies, SOPs and applicable legal requirements across all support functions.
• Build the capacity of HR & Administration and Supply Chain staff through coaching, performance management and continuous development.
• Promote effective collaboration between Programme, Support and Safety teams to ensure timely operational support.
• Support emergency preparedness and operational response planning.
• Act as the focal point for operational support coordination at the Area level and represent the Support Department in internal coordination meetings, as delegated by the Base Manager.

As Team Leader the post-holder is responsible for the following:

• Accountable for people management of employees, usually working in the same area of work
• Accountable for ensuring that agreed work plans and tasks set by the next-level up Manager are implemented on time
• Hiring and termination of employees and conducting performance appraisals (closely overseen by the next-level manager)

About you:

To be successful in this role we expect that you possess the following:

Experience and technical competencies: (include years of experience)

• At least 3 years of relevant work experience at a similar level
• Sound knowledge on cost planning, budgeting, and financial reporting
• Experience in management of HR and administrative teams
• Good knowledge of procurement procedures of INGOs
• Experience of working with DRC’s main donors (UN Agencies, ECHO, SIDA, JICA, CDCS)

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence : Focusing on reaching results while ensuring efficient processes.
• Collaborating : Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating : Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Education: (include certificates, licenses etc.)  

• Master's degree or equivalent in relevant field

Languages: (indicate fluency level)  

• Full professional proficiency in Arabic and English
  Key stakeholders: (internal and external) 
• Area Office Program Team
• Head of Support Services Country Office
• Support Team at Country Office Level
• Suppliers
• Vendors

In this position, you are expected to demonstrate DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating : You involve relevant parties and encourage feedback. 
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly. 
• Demonstrating integrity: You act in line with DRC’s vision and values. 
  

Application process

• All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. A pplications sent by email will not be considered.

We offer

• National fixed term Contract for six months with possibility of extension
• Band: MG
• ​ Work location: Gaza Strip
• Start date: ASAP
• Closing date: 26th October 2026

Note: Applications will be reviewed on a rolling basis, and the vacancy may be closed once a suitable candidate is identified. Early applications are highly encouraged.