Operations Engineer

• Applications are considered on a rolling basis
• On-site

Job Description

Do you want to work at the core of critical digital infrastructure?
In this role, you will join the team responsible for monitoring and operating parts of the network that keep businesses and societies connected. This is a role for someone who is skilled at troubleshooting, staying calm under pressure, and want to work hands-on with infrastructure and network services in a 24/7 environment.

What you need to succeed

• Solid knowledge of network and network operations
• Experience from a similar operational environment, working with monitoring and fault resolution
• Professional communication skills in Swedish and English, both spoken and written
• Ability to work in a structured, process-driven way
• Ability to obtain security clearance

About the role and the team
You will join our Network Operations Center (NOC) in Uppsala, where we monitor, diagnose, and operate GlobalConnect’s core network across several countries around the clock, all year round. The team works closely with internal specialists, field resources, partners, and customers to ensure stable services and fast handling of incidents.

In this role, you will work across technologies such as IP, MPLS, and WDM, and collaborate with experienced colleagues in a shift-based setup. You will also work with equipment from vendors such as Huawei, Nokia, Cisco, Juniper, Alcatel, and Extreme.

What you’ll be working on

• Monitoring infrastructure, service platforms, and services across the network
• Terminal-based troubleshooting and fault resolution
• Handling incidents and providing clear updates to relevant stakeholders during ongoing troubleshooting
• Coordinating escalations to specialist teams when needed
• Supporting a high-quality customer experience through professional communication
• Improving internal ways of working by developing and updating standard operating procedures

Who we are looking for
You are curious, self-motivated, and enjoy solving technical problems in a structured way. You can keep track of several tasks at the same time and stay focused when there's a lot going on. You work well with others, communicate clearly, and contribute positively to the team by sharing knowledge and supporting common ways of working.

Experience with ITIL, relevant technical education, vendor certifications, or additional language skills such as Finnish would be an advantage.

Please note that this role is subject to security clearance, and being able to obtain and maintain that clearance is a requirement for employment.

Does this sound like you? If so, we would love to hear from you.

Our recruitment process

• Screening call with Anna from Talent Acquisition
• Hiring Manager interview
• Personality and ability tests feedback and discussion with Anna
• Case interview with Hiring Manager and peer/stakeholder
• Final alignments, references and offer

This is an opportunity to work with technology that matters, in a team that plays an important role in keeping critical infrastructure running every day. No need for a personal letter – just send us your CV or LinkedIn profile. Join us and be part of the transformation in the most exciting company within critical digital infrastructure in Northern Europe!

Great Place to Work

• Enhanced Parental Leave: Flexible return options
• Work-Life Balance: Flexible work arrangements
• Learning: Skill development
• Pension Plan: Secure your future
• Modern Workspaces: Inspiring environments
• Insurance Coverage: Your safety net

Work with great people
Ali Karbalaei

Cyber Security Analyst

"At GlobalConnect, we have so many amazing and capable people working hard, making sure we uphold the best possible standard of service to our end-customers. I feel privileged to be part of that. The culture is truly open and friendly."

Pia Pernille Rødsten

Network Operations Specialist

"To me, the most exciting part is that we are challenged daily. We have a very dynamic workday, and no two days are exactly alike. I find that exciting, challenging and at times also frustrating – but it’s always fun."

Claus Jensen

Senior Field Technician

"One of the coolest things I’ve seen is the way people act towards each other here. There are no employees that are more important than others. It is like a big family. I still feel that way, even though we are a much bigger company today than we were when I first joined."

Cecilia Aldrin

Senior Manager, Head of Projects and Inisights

"I work with dedicated and very competent colleagues who have a strong will to move forward and have lots of fun on the way. In this culture, I get the opportunity to take a lot of responsibility and the chance to widen my competence and go outside my comfort zone."

About the company
GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

Enable "functional cookies" to watch the video

Contributing to a better tomorrow Building the foundation of a better tomorrow – a digitized and sustainable society.

Expansive Fast-paced company with high growth ambitions, backed by leading investment company EQT.

International Work and develop in an international environment.

Developing Work with and learn from diverse and experienced industry leading professionals.

Anna Christensen | Contact Person