Payment Operation Specialist

Office Location
Sweden – Malmö

Employment Type
Temporary

Full Time/Part Time
Full Time

Who we are
At Ikano Bank, we believe work should feel meaningful and inspiring. Together, we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-term success of the Bank. Guided by our Swedish heritage and values: common sense and simplicity, working together and daring to be different, we keep things straightforward and down-to-earth. If you like the idea of being part of a team that works hard, enjoys solving challenges together and dares to do things a little differently, you will feel right at home here.

We’re not just about spreadsheets — we’re about strategy, storytelling and shaping the future. From challenging the status quo to collaborating across teams, we bring clarity to complexity and purpose to every decimal. With curiosity as our compass and data as our guide, we help drive smarter decisions and build a more sustainable tomorrow.

Purpose of the Job
We are offering four temporary (12 months) full-time opportunities within our Payment Operations team for the role of Payment Operations Specialist. The positions are based at our Hyllie office.

In this role, you will be responsible for processing and executing incoming and outgoing payments in a customer-focused and timely manner. You will monitor payment files, manage reconciliations, and collaborate closely with both internal and external stakeholders to resolve payment-related inquiries.

The role plays a crucial part in ensuring a seamless customer journey, reducing operational risks, and driving continuous improvements within the payments function.

As part of this recruitment, we aim to strengthen specific market competences within the team to ensure resilience, continuity, and long-term operational stability.

Responsibilities of the Job
- Process incoming and outgoing payments for customers and partners
- Perform daily account reconciliations and resolve discrepancies to support accurate and timely month-end closing
- Review and resolve unclear or unmatched payments and escalate challenges where needed
- Collaborate with internal stakeholders across countries and departments (e.g., Customer Support, Collections, Accounting, AML) to investigate and solve payment-related issues
- Communicate with external partners to clarify and resolve payment matters
- Monitor payment file processing and escalate potential issues
- Manage incidents by raising tickets, tracking progress, and ensuring timely resolution
- Oversee shared team inboxes and communication channels
- Identify and propose improvements to processes, tools, and infrastructure with a focus on compliance, risk mitigation, efficiency, and automation
- Complete required internal controls accurately and within specified deadlines

Education Level
Bachelor's Degree

Experience/Demonstrated Competencies
- Demonstrated experience working independently processing incoming and outgoing payments within Factoring or at least one B2C market
- Previous experiencing handling reconciliations, book-keeping, as well as supporting month-end closing activities
- Proven experience handling payments-related investigations

Language Competencies
Fluency in English and Swedish is Required. Additional European language skills connected to our markets is highly valued.

Knowledge required
- Strong operational understanding of local payment flows, market-specific deviations, and customer behaviors relevant to identified team competence needs
- Able to fully comprehend internal controls, audit requirements, and associated documentation standards within payment operations

Capabilities for this job
- Demonstrates excellent service and communication skills
- Has strong problem-solving skills and attention to detail
- Capable of working confidently in the Microsoft Office Packages, particularly Excel, as well as in payment-related software systems such as iCard, TCS Banks, Ascent, Business Central, etc.
- Able to work effectively both independently and as part of a team

What motivates you?
- Living and demonstrating our Ikano Bank values in daily work
- Taking initiative and ownership of payments-related tasks and ensuring timely resolution
- Being a strong team player who collaborates across functions and shares best practices
- Driving and supporting continuous improvement initiatives to increase well-being and efficiency
- Driving and supporting initiatives to take the payments function forward

Ready to apply?
If this sounds like your kind of workplace, we would love to hear from you. You do not have to tick every single box. What matters most is your drive, your ideas and your willingness to grow with us. Our application process is simple. Just click on the Apply Button and we will get in touch with you soon. Apply today and let us build something different together. You want to know more about Ikano Bank? Check out our videos about culture, social/corporate responsibility and everyday working at the bank. For any questions, feel free to contact us at Se e-mailadresse på jobbank.dk .

Salary (per annum)
According to the market

Ikano Bank Benefits
Annual Social Day for all Employees
Favorable Conditions for Ikano Bank Products

Applications Close Date
31 Jul 2026