Sales & Operations Executive with Mandarin

We are looking for a passionate and dynamic Sales and Operations Executive with Mandarin to join our team in Copenhagen. In this role, you will be responsible for day-to-day operational tasks providing essential support for sales activities. This role entails managing operational functions and supporting sales efforts. The responsibilities involve handling client interactions, following up on leads, and occasionally participating in client visits or events alongside senior staff. You will work as part of a collaborative, international team , creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

As a Sales & Operations Executive at Tour Partner Group, your key responsibilities will include:

• Crafting engaging tour itineraries and packages.

• Coordinating logistics and booking accommodations, transport, and activities.

• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.

• To double check, get the final travel documents ready and send them to the client.

• Ownership of tours and accountability for its quality and financial results .

• Making sure that the conditions of payment are respected.

• Assessment of queries from clients, communication with clients and preparation of offers based on services demanded from the clients.

• Procurement and negotiation with suppliers are important aspects of the job to be able to offer the customer the best product to the best possible price.

• Aid in administrative tasks, including documentation and record-keeping for tours.

• Assist with guest inquiries, providing information and support as needed.

• Provide support and/or cover for other departments when needed.

• Occasional involvement in sales-related activities and client engagements .

• Emergency phone.

Your profile: Skills & Experience

We are looking for an individual with the following skills and qualifications:

• Fluency in Mandarin, both spoken and written

• Prior experience in operational management, showcasing ability in overseeing day-to-day operational tasks.

• Familiarity with sales support activities, client engagement, and lead follow-ups.

• Effective communication and collaboration abilities for cross-functional coordination.

• Strong organizational skills and attention to detail.

• Excellent communication and interpersonal abilities.

• Good computer skills and fluency with Microsoft office package.

• Service-minded.

What we offer

At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:

• A dynamic and international work environment , collaborating with colleagues from over 20 nationalities .

• A holiday increase with years of service, up to 25 days .

• One volunteering day per year to support a cause you’re passionate about.

• Annual social events to celebrate our shared successes.

• TPG Travel Club discounts to explore our destinations in your free time.

• The opportunity to become a Value Champion

• A structured development programme with on-the-job training , ensuring you reach your full potential.

• A collaborative and supportive team culture where every member is valued.

• Opportunities for career progression , moving into new roles within the company.

Additional Information

• High Season Period : Please note that during high-season, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.

• Work Location : This position is based in Copenhagen , with the possibility of hybrid working depending on the role.

Our Values

At Tour Partner Group, our values guide everything we do:

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.

• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.

• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.

• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.