Operations Coordinator with Mandarin

We are looking for a passionate and dynamic Operations Coordinator with Mandarin to join our team in Copenhagen, Denmark . In this role, you will be responsible for assisting senior team members, handling tour logistics and contributing to the smooth execution of travel experiences . You will work as part of a collaborative, international team , creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

As an Operations Coordinator with Mandarin at Tour Partner Group, your key responsibilities will include:

• Support senior team members in crafting engaging tour itineraries and packages.

• Coordinating logistics and booking accommodations, transport, and activities etc.

• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.

• To double check, get the final travel documents ready and send them to the client.

• Assist with client’s inquiries, providing information and support as needed.

• Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Will report eventual delays to the DM/supervisor or TL.

• Provide support and/or cover for other departments when needed.

• Emergency phone

• Engage in on-the-job training to understand tour operations and industry standards.

• Actively participate in learning opportunities to broaden knowledge of travel logistics.

Your profile: Skills & Experience

We are looking for an individual with the following skills and qualifications:

• Fluent in Mandarin, spoken and written.

• Passion for the travel and tourism industry.

• Strong organizational skills and attention to detail.

• Excellent communication and interpersonal abilities.

• Relevant education or coursework is a plus.

• Specific language skills may be required depending on market.

• You have a high level of written and spoken English.

• Good computer skills and fluency with Microsoft office package

What we offer

At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:

• A dynamic and international work environment , collaborating with colleagues from over 20 nationalities .

• A holiday increase with years of service, up to 25 days .

• One volunteering day per year to support a cause you’re passionate about.

• Annual social events to celebrate our shared successes.

• TPG Travel Club discounts to explore our destinations in your free time.

• The opportunity to become a Value Champion

• A structured development programme with on-the-job training , ensuring you reach your full potential.

• A collaborative and supportive team culture where every member is valued.

• Opportunities for career progression , moving into new roles within the company.

Additional Information

• High Season Period : Please note that during high-season, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.

• Work Location : This position is based in Copenhagen, Denmark , with the possibility of hybrid working depending on the role.

Our Values

At Tour Partner Group, our values guide everything we do:

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.

• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.

• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.

• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.