Senior/Mid-level Product Designer

Design for the people in the tiny chairs
At Famly, we build software that takes admin off the plates of early-years educators, so they can spend their time where it matters - with the children. And we make it easier for over a million parents to stay close to their child's day, even while they're at work.

We're looking for a mid-to-senior product designer to join AIM - the crew responsible for how families and educators connect. That means parent communication, a child's development journey, and the everyday moments that keep parents feeling informed and prepared. Right now we're especially focused on deepening parent engagement across our most-used communication features, and we want a designer to lead that craft.

About Famly
We’re on a mission to stop admin stealing the joy of working with young children. We do that with our platform, the world’s first proactive assistant for educators and staff that handles admin for them so they can get back to what they love. And we do it with our content (like The Tiny Chair Podcast ), reminding educators of the joy and meaning that got them into working with children in the first place.

About the role
As a product designer, you’ll work inside our autonomous product teams to craft experiences that make practitioners' lives easier. We're a creative, collaborative group, guided by a highly user-centered design focus. We love to combine research, data, and thoughtful critique. We are curious about discovering needs and solving fundamental problems that impact work in early child development.

The role is based out of our Copenhagen office.

What you'll be doing:

• Understand the opportunity; Be hungry for new and deeper insights about customers to clearly understand their needs and problems, and leverage data, research and insights to inform decisions on how the product is designed.
• Strategically execute ; Understand the user journeys, ideating in discovery and deliver final designs with a strong UX foundation.
• Make progress efficiently ; Gather requirements from stakeholders, consider trade-offs, and present design direction, principles and rationale clearly.
• Take ownership; Care deeply about the customer experience, seeking out and valuing feedback—being good at facilitating how and when you receive it.
• Create impact; You are effortless working with design patterns and systems that are durable, repeatable and sets the standard for the product experience and dare challenge your team's understanding of the problem.
• Experiment at the frontier; We expect everyone - designers included - to explore how AI tools like Cursor and Claude change the way we discover, prototype, and ship. You'll be given the time, budget and encouragement to try things, and to bring what you learn back to the crew.

","highlightHtml":"As product designer, you’ll work inside an autonomous product teams to craft experiences making practitioners lives easy. We're a creative, collaborative group, guided by a user-centered design focus.

","locationsQuestion":"What is your preferred work location?","requirementsHtml":" You’ll thrive in this role if you:

• Have 3+ years of product design experience building B2B SaaS products with a portfolio showcasing your design thinking and impact.
• Own your work from start to finish from initial discovery to testing/validating and shipping impactful features efficiently.
• Possess strong interaction and visual design principles and skills that scale across user flows, platforms and devices.
• Craft insights-driven user journeys, lo- and hi-fi explorations and prototypes, and handover ready for development, based on design systems.
• Are deeply motivated to understand and empathise with customer challenges and motivated to solve real-world problems with impact..
• Are holistic thinker that enjoys working on challenging problems and spot details to find simple solutions within the design system.
• Have ability to deliver clear and well-founded proposals based on complex requirements.
• Have strong collaboration skills and experience in working well with other team members - both product and engineering
• Have great communication skills both written and verbally both in person, as well as through your designs.
• Are highly experienced user of Figma, and experienced with AI tools like Cursor or Claude.
• Have basic to proficient code literacy; familiarity with Git and CLI language and can push small PRs via AI tools.

The interview process looks like:

• Short meet and greet with our lead people partner
• 1st interview: Meet and greet with design leader
• Take-home assignment
• 2nd interview: Assignment presentation with hiring manager and design leader

And who are Famly?
You’re probably wondering at this stage, and Famly are...? Well, it all began when our co-founder Henrik’s daughter was ready to start at daycare. He couldn’t believe the amount of work being done on paper - and how distant he felt from his first child during the day. The paper ‘parent’ books they exchanged once a month just weren’t cutting it. Together with his friend, our co-founder and CEO Anders, they set about solving that.

These days, about 180 of us build Famly for more than 10,000 institutions and over 1 million parents.

We handle admin stress so they can get back to what matters, and we make it easier than ever to connect home, and nursery so parents can play a part in their child’s day. If you join us, you’ll be building, selling, or support customers with everything from staff rotas and invoices, to child development and parent communication.

How we work
Famly prides itself on a few principles; we choose simplicity, we believe friendliness is a superpower, we set the pace, and we want everyone to be surrounded by talent.

It all adds up to a culture that refuses to make employees choose between a place that is ambitious and sets the pace for what good looks like - and one that is a nice place to work. We think you can be ambitious and kind and when you get to meet our team, we hope you’ll agree.

What we expect of you, is that you make others shine, that you believe in being better than yesterday, and you are not afraid to just ‘get it done’. Finally, we want you to value ‘sitting in the tiny chair’ - which means you look at your work through the impact it has on our customers: the people sitting in tiny chairs in childcare settings all over the world.

What’s in it for you?

• Competitive pension, private health insurance, and paid maternity/paternity leave.
• A clear career framework and coaching to make sure you’re growing, a $1000 personal development budget and a ‘We’ll buy you any book you want’ policy.
• We guarantee we’ll create the time, space and leadership (as well as the budget) to make sure you grow and develop.
• We want to set the pace, and don’t cut corners when it comes to investing in tooling and technology that you need to be at the frontier of tech.
• We’re all about hiring clever people who are good humans too. It means Famly is full of top thinkers and generous teammates waiting to help you shine.
• We like to give a lot of ownership both in terms of responsibility and freedom to try new, challenging tasks.
• Top-notch work equipment (including noise cancelling headphones for those focus periods!).
• We believe collaboration happens best in person, so we have the default of four days a week in office - but with plenty of flexibility for when life happens outside the office too.

We're looking to fill the position as soon as possible, so get your application in today by sending us:

• Your CV
• Short and precise cover letter to tell us what you can bring to the role
• Portfolio (attached or linked) showcasing your work

Looking forward to hearing from you!

Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.

","sharingDescription":"At Famly, we’re looking for a Copenhagen-based creative product designer to deliver high quality UX in one of our most important areas of the Famly platform.","sharingImage":"","sharingImageHeight":630,"sharingImageWidth":1200,"sharingTitle":"Product Designer","state":"Hovedstaden","title":"Product Designer"}},"onSite":true,"hybrid":false,"offerDetailsPageId":7660,"fields":{"coverLetter":"required","cv":"required","phone":"required","photo":"off","salutation":"off","title":"off"}}],"page":{"id":7660,"jobsVisibility":"published","langCodes":["en"],"locked":true,"name":"Offer Details","position":2,"primaryLangCode":"en","publishedRevisionId":630177,"revision":{"id":630177,"insertedAt":"2023-12-05T08:09:02Z","sections":[{"anchor":null,"name":null,"settings":{"areTagsOn":null,"isDepartmentOn":true,"isLocationCityOn":true,"isLocationCountryOn":true,"isLocationNameOn":null,"isLocationNoteOn":null,"isLocationOn":true,"isLocationRemoteOn":null,"isLocationStateOn":true,"isLocationStreetOn":null,"isOfferIdOn":null,"isSalaryOn":null,"languagePicker":null,"textAlignment":"left"},"theme":{"actionColor":null,"backgroundColor":null,"backgroundImage":null,"backgroundImageHorizontalAlignment":"center","backgroundImageOverlayColor":null,"backgroundImageSize":"cover","backgroundImageVerticalAlignment":"center","backgroundLayers":[{"color":"#591ab2","isVisible":true,"opacity":0.0,"type":"Color","uuid":"124c44cd-ad4f-4de2-a231-cb9b10e862e3","viewport":"all"},{"horizontalAlignment":"center","image":{"height":1517,"imageId":280666,"url":"","width":3840},"isJobCoverImageOn":null,"isVisible":true,"objectFit":"cover","type":"Image","uuid":"48e84204-5f67-4ed3-9e06-276ecc1f8e41","verticalAlignment":"center","viewport":"all"}],"backgroundMediaType":"none","backgroundMigrated":true,"backgroundVideo":null,"backgroundVideoOverlayColor":null,"contentBoundary":"container","contentVerticalAlignment":"center","customMinHeight":20,"headingColor":"#fff","headingFontFamily":null,"headingFontWeight":null,"isBackgroundOn":true,"isMinHeightOn":true,"minHeight":"small","paddingBottom":"small","paddingTop":"small","primaryButtonTextColor":null,"textColor":"#fff","textFontFamily":null,"textFontWeight":null},"type":"OfferHeadline","uuid":"first"},{"anchor":null,"applicationSuccess":{"translations":{}},"jobDetails":null,"name":null,"settings":{"areDetailsOn":null,"areTagsOn":null,"buttonsPosition":"right","detailsPosition":null,"dynamicFieldsOn":[],"isCategoryOn":null,"isDepartmentOn":null,"isDynamicFieldsTitleOn":null,"isEducationOn":null,"isEmploymentTypeOn":null,"isExperienceOn":null,"isLocationCityOn":null,"isLocationCountryOn":null,"isLocationNameOn":null,"isLocationNoteOn":null,"isLocationOn":null,"isLocationRemoteOn":null,"isLocationStateOn":null,"isLocationStreetOn":null,"isMinMaxHoursOn":null,"isSalaryOn":null,"isTitleOn":null,"layout":"with-sidebar"},"theme":{"actionColor":null,"backgroundColor":null,"backgroundImage":null,"backgroundImageHorizontalAlignment":"center","backgroundImageOverlayColor":null,"backgroundImageSize":"cover","backgroundImageVerticalAlignment":"center","backgroundLayers":[],"backgroundMediaType":"none","backgroundMigrated":false,"backgroundVideo":null,"backgroundVideoOverlayColor":null,"contentBoundary":"container","contentVerticalAlignment":"top","customMinHeight":20,"headingColor":null,"headingFontFamily":null,"headingFontWeight":null,"isBackgroundOn":false,"isMinHeightOn":true,"minHeight":"small","paddingBottom":"medium","paddingTop":"medium","primaryButtonTextColor":null,"textColor":null,"textFontFamily":null,"textFontWeight":null},"type":"Offer","uuid":"fd8097f3-6dc5-4dff-96ab-ff3e71e23837"}]},"slug":null,"status":"published","theme":{"actionColor":"#5919b3","backgroundColor":"#fefefe","buttonFontFamily":"google_raleway","buttonFontStyle":null,"buttonFontTransform":null,"buttonFontWeight":"500","default":false,"footer":{"areLinksOn":null,"areSocialLinksOn":null,"isFooterOn":false,"languagePicker":null,"links":[],"logo":null,"logoLink":null,"logoMaxHeight":null,"logoWithAlt":null,"socialLinks":[],"theme":{"actionColor":null,"backgroundColor":"transparent","backgroundImage":null,"backgroundImageHorizontalAlignment":null,"backgroundImageOverlayColor":null,"backgroundImageSize":null,"backgroundImageVerticalAlignment":null,"backgroundLayers":[],"backgroundMediaType":null,"backgroundMigrated":null,"backgroundVideo":null,"backgroundVideoOverlayColor":null,"contentBoundary":"full-screen","contentVerticalAlignment":null,"customMinHeight":null,"headingColor":null,"headingFontFamily":null,"headingFontWeight":null,"isBackgroundOn":null,"isMinHeightOn":null,"minHeight":null,"paddingBottom":"medium","paddingTop":"medium","primaryButtonTextColor":null,"textColor":"black","textFontFamily":null,"textFontWeight":null}},"headingColor":"#120a20","headingFontFamily":"google_raleway","headingFontStyle":null,"headingFontTransform":null,"headingFontWeight":"600","id":86994,"name":"Migration","navigation":{"button":{"translations":{"en":{"label":"famly.recruitee.com","link":{"email":null,"offerId":null,"pageId":null,"phoneNumber":null,"sectionUuid":null,"target":null,"type":"homepage","url":""},"url":null}}},"colorSchemeSource":"theme","contentBoundary":null,"fixedNavigationLogo":null,"fixedNavigationLogoWithAlt":null,"fixedNavigationTheme":null,"fixedNavigationType":null,"isFixed":null,"languagePicker":null,"layout":"classic","links":[],"logo":{"height":524,"imageId":280669,"url":"","width":1100},"logoLink":null,"logoMaxHeight":null,"logoWithAlt":null,"socialLinks":[{"translations":{"en":{"link":{"email":null,"offerId":null,"pageId":null,"phoneNumber":null,"sectionUuid":null,"target":"_blank","type":"web-address","url":"/"},"url":null}},"type":"linkedin"},{"translations":{"en":{"link":{"email":null,"offerId":null,"pageId":null,"phoneNumber":null,"sectionUuid":null,"target":"_blank","type":"web-address","url":"/"},"url":null}},"type":"facebook"},{"translations":{"en":{"link":{"email":null,"offerId":null,"pageId":null,"phoneNumber":null,"sectionUuid":null,"target":"_blank","type":"web-address","url":""},"url":null}},"type":"twitter"},{"translations":{"en":{"link":{"email":null,"offerId":null,"pageId":null,"phoneNumber":null,"sectionUuid":null,"target":null,"type":"web-address","url":""},"url":null}},"type":"instagram"}],"theme":null},"pageIds":[7659,7660],"primaryButtonTextColor":"#fff","recruiteeBranding":null,"textColor":"#120a20","textFontFamily":"google_raleway","textFontSize":"16px","textFontStyle":null,"textFontTransform":null,"textFontWeight":"400"},"translations":{},"type":"offer_details","visibility":"public"},"pages":[{"id":7659,"jobsVisibility":"published","langCodes":["en"],"locked":true,"name":"Homepage","position":1,"primaryLangCode":"en","publishedRevisionId":1288656,"revision":{"sections":[{"anchor":null,"type":"Text","uuid":"052d83ff-12dd-4d3c-ad20-26ee84b6842b"},{"anchor":null,"type":"OfferList","uuid":"045e87c4-c47f-41c4-b0a0-af93e933977f"}]},"slug":"homepage","status":"published","translations":{},"type":"homepage","visibility":"public"},{"id":7660,"jobsVisibility":"published","langCodes":["en"],"locked":true,"name":"Offer Details","position":2,"primaryLangCode":"en","publishedRevisionId":630177,"revision":{"sections":[{"anchor":null,"type":"OfferHeadline","uuid":"first"},{"anchor":null,"type":"Offer","uuid":"fd8097f3-6dc5-4dff-96ab-ff3e71e23837"}]},"slug":null,"status":"published","translations":{},"type":"offer_details","visibility":"public"}],"sentryEnv":"production","site":{"advancedSettings":{"internalJobsListing":"disabled"},"awliApiKey":null,"awliIntegrationContext":null,"captcha":"invisible","careersAnalyticsEnabled":true,"companyLangCodes":["en"],"cookieConsentEnabled":false,"customCss":".header-component .content .info-container h2 {\r\n font-size: 50px;\r\n}\r\n\r\n.component {\r\n border: none;\r\n}\r\n\r\n.section-title {\r\n text-transform: none !important;\r\n}\r\n\r\n.section-subtitle {\r\n text-transform: none !important;\r\n}\r\n\r\n.quote-component .member .titles .department {\r\n text-transform: none !important;\r\n}\r\n\r\n.quote-component:before {\r\n width: 0px !important;\r\n}\r\n\r\n.quote-component .entry {\r\n padding-top: 0px !important;\r\n margin-bottom: 0px !important;\r\n}\r\n\r\n#section-229491 {\r\n padding-top: 0px;\r\n}\r\n\r\n#section-229476 {\r\n padding-bottom: 20px;\r\n padding-top: 0px;\r\n}\r\n.offer-component h3.alted {\r\ndisplay: none;\r\n}","customHtmlBody":null,"customHtmlHead":null,"defaultOfferDetailsPageId":7660,"defaultOgImageUrl":"","domainActivated":false,"eeo":{"isEnabled":false,"kind":"eeo"},"externalId":10921,"host":"famly.recruitee.com","id":3884,"kununuLink":null,"kununuProfileId":null,"langCodes":["en"],"migrationDate":"2023-12-05T08:09:02.802780","name":"Famly","primaryLangCode":"en","publicTranslations":{"en":{"photoFormatAllowedExtensions":"Accepted files: PNG, JPG and JPEG up to 20MB.","departments":"Departments","emailLabel":"Email address","salutationMs":"Ms.","department":"Department","offerCategoryLeisure":"Leisure","allDepartments":"All departments","questionsHint":"Please fill in additional questions","offerCategorySecurity":"Security and Safety","offerEducationBachelorDegree":"Bachelor's degree","imageCollectionEmptyDescription":"Image collection is empty","carouselNextSlideLabel":"Next slide","unsafeError":"is unsafe","cityFilterLabel":"Select cities to filter offers by","international":"International","offerCategoryInternet":"Internet and Software","offerCategoryAccountancy":"Accounting","weeklyJobAlert":"Weekly","noOptionsAvailable":"No options available","confirmationEmailTitle":"Confirm your subscription","present":"Present","salutationPlaceholder":"Select","titleProfDr":"Prof. Dr.","offerCategoryRetail":"Retail","offerHoursPerWeek":"%{range} hours per week","offerCategoryArtsEntertainment":"Arts and Entertainment","failedToSendConfirmationLink":"Failed to send confirmation link","coverLetterFileAllowedFormats":"We accept PDF, DOC, DOCX, JPG and PNG files.","offerCategoryArchitecturalServices":"Architecture","questionsLabel":"Questions","offerCategoryInsurance":"Insurance","remoteJob":"Remote job","apply":"Apply","carouselPreviousSlideLabel":"Previous slide","offerEmploymentTypeFulltime":"Full-time","homepage":"Homepage","carouselLabel":"Carousel","applied":"Applied","countryFilterLabel":"Select countries to filter offers by","offerListFiltersHeading":"Filters","offerEmploymentTypeContract":"Contract","xingNotice":"You can also upload your CV or resume file.","offerEmploymentTypeFulltimePermanent":"Full-time, Permanent","pageNavigationLabel":"Page navigation","perMonth":"%{range} per month","applicationSuccessDescription":"Your application has been successfully submitted!","offerCategoryOther":"Other","confirmationEmailAdditionalContent":"If you didn't sign up for these job alerts or believe this email was sent to you by mistake, please ignore this message. No further action is required on your part.","unsubscribedEmailMainContent":"You’ve been successfully unsubscribed from job alerts. You will no longer receive notifications about the latest opportunities.","moreLocationsTooltip":"More locations tooltip","cvHint":"Upload your CV or resume file","showFiltersButtonText":"Show filters","location":"Location","requiredFieldsDescription":"All fields marked with * are required.","offerCategoryProcurement":"Procurement and Trade","noDepartment":"No department","offerCategoryManagement":"Management","xingClearProfileData":"Clear profile data","personalInformationHint":"Fill out the information below","cvFormatAllowedExtensions":"Accepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.","offerCategoryHealthcare":"Healthcare","allTags":"All tags","offerExperienceStudentSchool":"Student (High school)","city":"City","offerListNoOffers":"Currently we don't have any open positions.","share":"Share","namePlaceholder":"Full name","allStates":"All states/regions","departmentFilterLabel":"Select departments to filter offers by","offerEmploymentTypeVolunteer":"Volunteer","clearTextAndUploadFile":"Clear text and upload a file instead","offerEducationAssociateDegree":"Associate degree","tooLargeFile":"This file is too large","confirmationEmailMainContent":"Thank you for signing up for job alerts. To start receiving notifications that will help you stay updated on the latest opportunities, click the button below:","applicationRateLimitedCandidateDescription":"We appreciate your interest in our company. Unfortunately, you have reached the application limit.","alreadyUnsubscribedDescription":"It looks like you have already unsubscribed from job alerts, or this unsubscribe link has expired.","shareTo":"Share to","offerDescription":"Job description","removeFile":"Remove","offerCategoryTechnical":"Technical","locationNoteTooltip":"Location note tooltip","personalEmailAddressLabel":"Personal email address","offerCategoryFinance":"Finance","coverLetterHintTextArea":"Write your cover letter here","emailTemplateFooter":"You received this email because you opted-in to receive updates about new opportunities at %{companyName}.","expiredConfirmationLinkDescription":"This confirmation link is no longer active. Job alert confirmation links expire after 24 hours.","offerCategoryTourism":"Tourism","offerCategoryInformationTechnology":"Information technology","titleLabel":"Professonal title","tagFilterLabel":"Select tags to filter offers by","extensionError":"allowed file types","applyWithXing":"Apply With XING","personalInformationLabel":"My information","remote":"Remote","titleProf":"Professor","offerCategoryCleaning":"Cleaning","offerCategoryBiotechPharma":"Biotech, Pharma, R&D","offerCategoryMarketingPr":"Marketing and PR","offerCategoryAutomotive":"Automotive","applyWithIndeed":"Apply with Indeed","languageFilterLabel":"Select languages to filter offers by","offerEducationCertification":"Certification","enterText":"Enter text","offerEducationDoctorate":"Doctorate","sendNewConfirmationLink":"We will send a fresh confirmation link to your email address right away. This new link will be valid for 24 hours.","noJobAlertNotifications":"You will no longer receive job alerts from us.","noState":"No state/region","offerCategoryConstruction":"Construction","applicationSuccessHeading":"All done!","offerCategoryManufacturing":"Manufacturing and Production","defaultJobAlertLegalText":"I agree to receive emails from %{companyName}.","offerCategoryRecruitmentHr":"Recruitment and HR","link":"Link","offerRequirements":"Job requirements","offerCategoryLogistics":"Logistics and Transportation","preferredDepartmentQuestion":"Preferred department","offerCategoryTranslationServices":"Translation services","shareJob":"Share job","offerEmploymentTypeParttimePermanent":"Part-time, Permanent","applicationRateLimitedCandidateHeading":"You've already applied to our company","allCities":"All cities","offerCategoryLegalServices":"Legal","offerCategoryAgriculture":"Agriculture","insertValidPhoneNumber":"This phone number is invalid. Please enter a valid phone number, including the country calling code.","textingConsent":"I consent to be contacted via text messages for this and any other job within %{companyName}.","photoLabel":"Photo","offerEducationProfessional":"Professional","play":"Play","offerCategoryEngineering":"Engineering","offerEmploymentTypeParttime":"Part-time","offerCategoryEnergy":"Energy","send":"Send","applyWithWhatsApp":"Apply with WhatsApp","goToHomepage":"Go to homepage","emailPlaceholder":"Your email address","skipToContent":"Skip to content","linkedInDescription":"Your Linkedin experience and education will be included.","textingConsentHeader":"SMS consent","linkedInProfileAttached":"LinkedIn profile attached","offerEducationHighSchoolCoursework":"High school coursework","carouselSlideNumber":"%{index} of %{total}","invalidFileType":"Invalid file type","asapJobAlert":"As soon as possible","coverLetterButtonWriteHere":"Write it here instead","perHour":"%{range} per hour","offerCategoryConsulting":"Consulting","offerCategoryEducation":"Education and Training","titlePlaceholder":"Select","clearFilters":"Clear","dragAndDrop":"or drag and drop here","showMoreJobs":"Show more jobs","jobDoesntExist":"This job doesn’t exist or was removed.","agreementsLabel":"Legal Agreements","salutationLabel":"General title","cvLabel":"CV or resume","dontIncludeProfile":"Don't include profile","tags":"Tags","filenameBlankError":"Filename can't be blank","salutationMr":"Mr.","details":"Details","stateFilterLabel":"Select states/regions to filter offers by","applicationRateLimitedOfferDescription":"We appreciate your interest in this position. Unfortunately, you have already applied for this job.","offerEducationCollegeCoursework":"College coursework completed","offerCategoryScience":"Science","skipToCookieConsent":"Skip to Cookie Consent","tooManyFiles":"Too many files","alreadyUnsubscribed":"Already unsubscribed","confirmationLinkSentDescription":"A new confirmation link has been sent to your email. Please check your inbox. This link will be valid for 24 hours.","linkedInCvNotice":"You can also upload your CV or resume file.","searchOffers":"Search offers...","exploreAllJobs":"Explore all jobs","titleNone":"None","offerExperienceExperienced":"Experienced","offerListNoOffersMatchingFilters":"No open positions matching selected filters.","offerEducationVocational":"Vocational","offerExperienceManager":"Manager","offerTitle":"Job title","allLanguages":"All languages","offerListNoOffersMatchingPrefilters":"No open positions.","emptyPage":"This page is empty","emailQuestion":"E-mail address","languages":"Available languages","uploadFile":"Upload a file","xingDescription":"Your Xing experience and education will be included.","phoneLabel":"Phone number","country":"Country","unsubscribe":"Unsubscribe","frequencyQuestion":"How often would you like to receive job alerts?","searchOffersLabel":"Enter search query to filter offers by","linkedInClearProfileData":"Clear profile data","changeFile":"Change file","fieldRequired":"This field is required and can not be left empty.","expiredConfirmationLink":"Your confirmation link has expired","phoneCallingCodeLabel":"Select country calling code","offerCategoryProperty":"Property","nameLabel":"Full name","applyForm":"Application","offerEmploymentTypeInternship":"Internship","offerCategoryGovernmentNonprofit":"Government and Nonprofit","offerCategoryPublishing":"Publishing and Editorial","jobAlertSubscribed":"Subscription Confirmed!","offerEmploymentTypeSeasonal":"Seasonal","preferredLocationQuestion":"Preferred location","xingCvNotice":"You can also upload your CV or resume file.","salary":"Salary","applicationSuccessButtonLabel":"Other jobs","offerCategoryBanking":"Banking","unableToSendConfirmationLink":"We were unable to send the confirmation link. Please try again later or re-complete the subscription process.","offerExperienceStudentCollege":"Student (College)","copy":"Copy","preferredLanguageQuestion":"Preferred language","xingProfileAttached":"Xing profile attached","jobAlertInvalidConfirmationLink":"Invalid confirmation link","offerExperienceExecutive":"Executive","offerDetails":"Job details","offerCategoryAdministrative":"Administrative and Clerical","offerEmploymentTypeParttimeFixedTerm":"Part-time, Fixed-term","close":"Close","shareFilteredJobsList":"Share filtered jobs list","workModel":"Work model","offerExperienceMidLevel":"Mid level","noAnswer":"No","state":"State","carouselSlide":"Slide","coverLetterButtonClearAndUpload":"Clear and upload a cover letter instead","applicationRateLimitedOfferHeading":"You've already applied for this job","tag":"Tag","showingXOfY":"Showing %{visibleJobsCount} of %{jobsCount}","createNewConfirmationLink":"Get a new confirmation link","hideFiltersButtonText":"Hide filters","coverLetterHint":"Insert your cover letter here","xMore":"%{count} more","workModelQuestion":"Preferred work model","offerEmploymentTypeFulltimeFixedTerm":"Full-time, Fixed-term","confirmationLinkSent":"Confirmation link sent","offerExperienceSeniorExecutive":"Senior executive","allCountries":"All countries","phonePlaceholder":"Your phone number","orApplyWith":"or","clearDateButton":"Clear","unsubscribedEmailTitle":"Unsubscribed","linkedInNotice":"You can also upload your CV or resume file.","confirmationEmailButtonContent":"Confirm subscription","offerCategoryHospitality":"Hospitality","salutationNone":"None","workModelFilterLabel":"Select work model to filter offers by","blankError":"can't be blank","onSite":"On-site","emailTemplateTitle":"New opportunity at %{companyName} for you","offerCategoryCustomerService":"Customer service, Call center","offerCategoryDesign":"Design and Creative","jobAlertUnsubscribed":"You’ve been successfully unsubscribed","offerEmploymentTypeApprenticeship":"Apprenticeship","offerEmploymentTypeFreelance":"Freelance","offerCategoryTelecommunication":"Telecommunication","offerEducationHighSchool":"High school or equivalent","offerExperienceEntryLevel":"Entry level","titleDr":"Dr.","viewJob":"View job","yesAnswer":"Yes","hybrid":"Hybrid","unsubscribedEmailAdditionalContent":"If this was a mistake or you change your mind, you can resubscribe at our career site:","offerEmploymentTypeParttimeMinijob":"Part-time, Minijob","offerCategorySales":"Sales","jobAlertInvalidConfirmationLinkDescription":"We could not activate your job alerts because this confirmation link appears to be invalid or has already been used.","jobNotFound":"We couldn’t find this job","copied":"Copied","offerListTabsLabel":"Select tab to filter offers by","allLocations":"All locations","perYear":"%{range} per year","xJobs":"%{jobsCount} jobs","jobAlertMessaging":"You will now receive personalized job alerts directly to your inbox.","offerExperienceSeniorManager":"Senior manager / Supervisor","offerCategoryAdvertising":"Advertising","invalidError":"is invalid","offerEmploymentTypeTemporary":"Temporary","applyWith":"Apply with","offerEducationMasterDegree":"Master's degree","insertEmailAddress":"This email address is invalid. Please enter a valid email address (for example, Se e-mailadresse på jobbank.dk ).","coverLetterLabel":"Cover letter","additionalInfo":"Additional info","coverLetterHintFileUpload":"Upload your cover letter"}},"redirectToCustomDomain":true,"subdomain":"famly","textingSettingsEnabled":true,"translations":{"en":{"ogImage":{"height":627,"imageId":432671,"url":"","width":1200}}},"updatedAt":"2026-08-07T14:20:07"}}}">

FamlyHomepage

• famly.recruitee.com

FamlyHomepage

Key Account Manager, DACH

• On-site
• • Berlin, Berlin, Germany
• Customer Experience

Job detailsApply

Job description
Wir bei Famly wollen Kindern den bestmöglichen Start ins Leben ermöglichen – und zwar, indem wir alle unterstützen, die jeden Tag Großartiges dafür leisten. Seit 2013 entwickeln wir eine ganzheitliche, digitale Lösung, die Kita-Abläufe vereinfacht und den Alltag für Erzieher:innen, Familien und Kinder leichter macht.

Heute sind wir 180+ Mitarbeiter:innen und verfolgen dabei stets zwei große Ziele für unsere mittlerweile über 7000 Kund:innen:

• Kindern einen tollen Start ins Leben geben
• Erzieher:innen und Familien die Arbeit und Kommunikation erleichtern
• Erstes Gespräch mit unserem People Partner
• Logik-Test
• Interview mit Milena, Head of CS für DACH
• Take Home Assignment
• Vorstellung des Assignments
• Referenz-Check

Wir suchen zur Verstärkung unseres Teams, mit Sitz in unserem Berliner Büro, einen Key Account Manager für den DACH-Markt. Du wirst Teil unserer Mission, die Kinderbetreuungsbranche zu revolutionieren und die Lebensqualität von Kindern, Familien und Betreuer:innen nachhaltig zu verbessern.

?? Deine Rolle als Key Account Manager
Als Key Account Manager bist du Teil unseres Customer Success Teams und schaffst außergewöhnlichen Wert für unsere Kund:innen, indem du ihre Bedürfnisse und Ziele verstehst. Dabei identifizierst du Wachstumsmöglichkeiten und entwickelst individuelle Strategien für jeden Account. Für dein eigenes Portfolio bist du die primäre Ansprechperson.

Und dann geht’s erst richtig los:

• Onboarding, Management und Wachstum von Account-Beziehungen
• Entwicklung und Umsetzung von Strategien zur Maximierung der Kundenzufriedenheit
  
• Fokus auf Umsatzsteigerung und nachhaltige Kundenbindung (Revenue Growth)

?? Deine Aufgaben

• Portfoliomanagement : Du managst dein eigenes Portfolio von Accounts mit Blick auf Kundenzufriedenheit und gemeinsames Wachstum
• Onboarding-Pläne entwickeln und durchführen sowie eingehende Anfragen von Accounts bearbeiten
• Upselling-Möglichkeiten identifizieren, potenzielle Churn-Risiken minimieren und souverän mit Eskalationen (z.B. Debt-Collection) umgehen
• Regelmäßige Kommunikation : Du bleibst proaktiv in Kontakt und hältst deine Kund:innen auf dem Laufenden
• Enge Zusammenarbeit mit anderen Teams wie Marketing oder Product, um passgenaue Lösungen zu liefern
• Monitoring & Reporting : Wichtige KPIs tracken, Kund:innen-Feedback und BUG-Reports verwalten
• Regelmäßige Check-ins : Berichte, Präsentationen, MBRs/QBRs und strategische Planung mit deinen Kund:innen durchführen
• Vertrags-Compliance : Du stellst sicher, dass Absprachen und Bedingungen eingehalten werden
• CRM-Pflege : Dein Portfolio immer aktuell halten, Subscriptions verwalten und Features im Backoffice-System konfigurieren
• Sales-Demos & Product-Research : Du unterstützt bei Bedarf, arbeitest eng mit dem Product-Team zusammen und hilfst, unsere Lösungen weiterzuentwickeln

Job requirements
?? Das solltest du mitbringen

• Du kannst komplexe Themen einfach erklären
  
• Du bist technisch versiert und fit im Umgang mit neuen IT-Programmen
• Deine Denkweise ist innovativ und du findest schnell neue Lösungen, um Kund:innen noch besser zu unterstützen
• Du hast ein Growth Mindset – für deinen eigenen Erfolg und den von Famly
• Serviceorientiert und geduldig : Dir liegt es am Herzen, eine großartige Customer Experience zu bieten
• Hervorragende Kommunikationsfähigkeiten
  
• Erfahrung im Account-Management und Verkauf – idealerweise im Bereich Kinderbetreuung, Bildung oder ähnlichen Märkten
• Deutsch und Englisch beherrschst du fließend in Wort und Schrift

? Nice to have

• Erfahrung mit Tools wie Hubspot, Dialpad, Slack, Notion, Jira.
• Ein starkes Netzwerk oder Erfahrungen in der Kinderbetreuungsbranche

?? Darum wirst du dich bei Famly wohlfühlen

• Das Team: Du wirst von klugen, freundlichen Menschen umgeben sein, die sich gegenseitig unterstützen

• Top-Technik : MacBook & Noise-Cancelling-Kopfhörer inklusive.
• Großer Gestaltungsspielraum : Wir geben viel Verantwortung ab und fördern deine Ideen.
• Persönliche & berufliche Entwicklung : Du bekommst ein Weiterbildungsbudget von $1000 pro Jahr und wir haben eine „We’ll buy you any book you want" policy.
• Kostenlose Getränke & regelmäßige Teamevents – plus Trips ins HQ nach Kopenhagen.
• Diversity & Start-up-Feeling : Wir pflegen eine offene, vielfältige Kultur mit flachen Hierarchien und hoher Transparenz.

?? Der Bewerbungsprozess
Wir möchten die Stelle so schnell wie möglich besetzen: Sende uns am besten noch heute deine Bewerbung mit

• deinem Lebenslauf ,
• einem Anschreiben , das uns verrät, warum der Job zu dir passt

Wir bei Famly setzen uns dafür ein, ein diverses, inklusives Team aufzubauen, in dem alle Hintergründe, Perspektiven und Erfahrungen Platz finden. Unser Grundsatz: Wir diskriminieren nicht – wir feiern Vielfalt. Also trau dich und bewirb dich bei uns, ganz egal wer du bist!

Wir freuen uns darauf, von dir zu hören!

Apply