Service Delivery Manager

At Ascom we are proud of what we do, knowing that we are making a difference. At our company you’ll be part of a stimulating and diverse environment, where you will work with colleagues from different parts of the globe. For more than 160 years, Ascom has been driving innovation and we are on a mission to deliver the right information, to the right people at the right time, so they can make the best possible decisions.

We now have a great opportunity for you to join our Danish Customer Care team. In our team you will be highly appreciated for your skills, motivation and ideas. You will be lead in maintaining customer satisfaction for some of our most important customers.

What can Ascom offer you?

• Working in a company to be proud of.

• Inspiring and engaging colleagues.

• Good development opportunities.

• Working with state-of-the art technology in the healthcare industry.

Responsibilities

• Participate as a representative of Customer Care in operational meetings with customers, including presentation of matters relating to operations.

• Overall responsibility for reporting in accordance with contractual obligations to customers according to Ascom’s portfolio.

• Ensure delivery in accordance with Solution Lifecycle Planning agreement.

• Reporting internally on delivery according to KPI.

• Participate in further development and optimization of current processes, this includes responsibility for analyzing, identifying and proposing improvement measures.

• Prepare improvement measures in collaboration with KAM with existing customers in their own portfolio.

• Work with presale support.

• Identify opportunities for additional sales in a service / project context.

• Ensure high customer satisfaction.

• Development of the Customer Care department in collaboration with the Customer Care Manager.

• Drive a number of ad-hoc tasks.

Qualifications 

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Economics or related field.

• Strong experience with management of service, preferably as Service Delivery Manager or Customer Success Manager.

• Few years of experience as a project manager or a similar position.

• Natural interest in information- and communication technology and understanding of IT environments.

• Fluency in Danish and English, speech and writing.

• Be able to prioritize and handle varied work tasks in a hectic everyday life.

Beneficial experience include

• Experience in ICT

• Customer facing/consulting experience interacting with large scale distributed data/computing solutions

• ITIL and or Project Manager Certification.

• Strong written and verbal communication skills coupled with the ability to tailor communication to all levels of an organization

• Demonstrated ability to debate ideas/strategy, comfortable managing constructive conflict, and not afraid to challenge the status quo.

• Experience from an advisory role.

Personal skills

• A passion for solving real world problems with cutting edge technology.

• Excellent communication skills, presentation skills for a wide range of audiences.

• Ability to adapt to new methods and work under tight deadlines.

• Successful working independently and as part of a team.

• Collaborative and skilled at networking.  

• Excellent customer management skills.

• Excellent leadership skills.

Working at Ascom

We offer an open and international environment where personal initiative is both expected and appreciated. Our culture is reflected by the Ascom Way and its six principles: Customer Focus, Commitment & Accountability, Growth, Innovation, Leadership, We are Ascom. Key aspects are to create customer value in everything we do, take calculated risks, be curious and creative, and be passionate and inspire. Ascom is a company where you will be able to engage with all parts of the value stream, from development to sales, manufacturing, and supply chain and service delivery. If you are motivated by making a real difference in your work, you are probably one of us.  

Are you interested in the job?

The selection process is ongoing, so please submit your application as soon as possible. Send in your application through the “apply” button.