Account Manager

Are you ready to leave your mark on Relesys' exciting growth journey though exceptional Account Management of our existing clients? Be a driving force in transforming and propelling us to new heights! 

As an Account Manager in Relesys you will work with some of the most amazing brands across the retail & hospitality industry. The clients are expecting and deserving the best of the best when it comes to their employee engagement and we are known as the "Rolls Royce" solution that can bring them just that: personalized app with an ambitious, inspiring, bold, authentic and value-based approach to our work, which also follows immense commercial uplifts and expansion opportunities on our client accounts.

As an Account Manager your focus is on driving post-sales activities being responsible for renewals, upsell and revenue growth on our accounts. You will build a close and unique relationship with each of your clients, as we see the client relationship as a close partnership, where our passion for getting to know them as our own colleagues and business is a priority. We believe that both parties bring an outstanding dedication to make the collaboration valuable for the frontline employees and business prosperity - overall, with the purpose to make people a success, growing the people to grow the business.

This is an exciting and transformative time to join Relesys, as we have just gone into a strategic partnership with the Private Equity fund, Copilot Capital, where the coming years will bring extensive growth and opportunities along the way. You'll get a unique opportunity to make a tremendous impact in taking your career, Relesys, and our dear clients to the next level over the coming years - as we say it, joining a scale-up at this stage is a rare opportunity that is "once in a lifetime opportunity".

Your key responsibilities

As an Account Manager, your role will include, but will not be limited to:

• Serve in a strategic and consultative role towards our clients, building strong relationships and acting as a strong business partner in delivering strong ROI business cases, working closely with our CS team.

• Being responsible for ensuring the client understands the full breadth of our solutions and services we can offer and works with them on this strategy

• Take ownership of contract renewals, upselling and cross-selling and negotiate favorable terms for clients

• Work across departments to develop and deliver compelling product demonstrations and presentations to existing clients, highlighting the value of additional products or services

• Collaborate closely with Solution Engineers to understand clients' evolving needs

• Collaborate with Professional services to ensure successful adoption and utilization of our product and services, identifying areas for improvement and expansion

• Proactively identify opportunities by leveraging industry trends, market insights, and client feedback

Who are you?

• Proven experience as an Account Manager or similar client-facing role selling a complex software product

• Experience with post-sales activities, cross-selling, upselling and renewals

• Demonstrated ability to build and maintain relationships with multiple client accounts simultaneously

• Strong business acumen and understanding of market dynamics and Client needs

• Result-driven mindset with a track record of achieving and exceeding sales targets

• Strong analytical and problem-solving skills, with the ability to identify opportunities for account growth and expansion

• Collaborative mindset with the ability to work effectively with cross-functional teams

• Proficiency in CRM software and other relevant tools to effectively manage and track account activities

• Experience or knowledge in the retail industry, including emerging trends, challenges, and stakeholder understanding, is advantageous

• Bachelor's degree in a relevant field (e.g., Business, Computer Science, Engineering) or equivalent practical experience

• Have professional proficiency in both spoken and written English

• It is an advantage if you also speak any of the Scandinavian/Nordic languages

What do we offer?

• "Once in a lifetime" growth opportunity in a scale-up business that will 5x over the coming 4-5 years backed by the Private Equity fund, Copilot Capital

• We offer you exciting challenges and opportunities that nurture your professional growth as a company that focuses greatly on talent growth internally

• A collaborative and thriving office-first culture where team spirit and fun are at the heart of everything we do

• Delicious lunch scheme with cake every Thursday

• Homemade buns every Wednesday made by our lovely Piccoline

• Free barista coffee, tea, and a fridge filled with soda

• Massage sessions every second Monday

• Our stylish Nordhavn office, just 100 meters from Orientkaj Metro, offers easy access to public transport and stunning ocean views

• Thriving Culture Club that plans Friday bars, running club, Tuesday fitness w. professional instructor, Wednesday bathing club, Summer parties, Christmas Parties and many other social events!

When and where do you start?

• We are looking for a candidate to start as soon as possible

• We are hoping to find a colleague for our office in Copenhagen 

• Apply for the position by sending your CV through the Apply button

We can't wait to hear from you! 

Who are we?

Relesys isn't just another SaaS company; we are a dynamic force revolutionizing communication and performance management platforms. Established in 2014, we set out on a mission to bridge the gap between HQ and non-desk workers, fostering a thriving workforce.

What value do we bring? People are the heartbeat of our client's business. When employees are thriving and successful, businesses flourish and retention rates increase. Relesys enables our clients to achieve this through an all-in-one app that streamlines communications, training, and daily operations into their own customized and ever-evolving app

With clients such as Salling Group, COOP, Carlsberg, and Vestas - to name just a few - Relesys serves clients in 15 different countries, supporting them in 40 languages with 450,000 licenses across 20,000 stores and users in 100+ countries. We have a strong presence in the Nordics and EMEA, and we continue to increasingly attract clients from across the globe, as we are breaking into new, dynamic markets.

At Relesys, we're shaping the future for frontline workers across various industries: Retail, Hospitality, Production/Manufacturing, and Transportation – while having FUN , as our rule number one! Join us on this thrilling journey as we grow and venture into new horizons.

 

Our Culture

Building a world-class organization and culture is our highest priority. We believe in the talent of our people and in long-term collaborations where we value an informal yet highly professional culture. We always go 'the extra mile' for our colleagues and clients, but rule number one - Have fun! This rule is always at the forefront of our minds when we come to work, creating an environment that is filled with passion, energy, and inspiration. We are eager to see what exciting contributions you, as our new colleague, will bring, as we believe that each and every individual has a tremendous influence on the whole