Customer Success Manager

Guide brands to success at Adtraction—onboard new partners, optimize campaigns, track performance, and build strong relationships together with a fun, supportive team!
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As our portfolio of e-commerce brands continues to grow, we're looking for a Customer Success Manager who is passionate about client success and relationship building to join our team in Berlin.
In this role, you'll work closely with a portfolio of e-commerce brands, helping them get the most out of their partnership with Adtraction. You'll be the go-to contact for many of our clients, supporting them throughout their journey, identifying opportunities for growth, and ensuring they have a positive experience on our platform.
If you enjoy working with customers, building relationships, and helping clients succeed, we'd love to hear from you.
About Adtraction
Adtraction is one of Europe's leading partner marketing platforms, helping brands grow through partnerships with publishers, influencers, comparison sites, cashback partners, creators, and many other partner types.

Founded in Sweden in 2007, we now have more than 130 colleagues across 12 European markets. In Germany, we're continuing to grow our presence and strengthen our position within the e-commerce industry.

We believe great partnerships create great results, both for our clients and for our employees.

About the role
As a Customer Success Manager, you'll be responsible for supporting and developing a portfolio of small and mid-sized e-commerce brands.

You'll act as a trusted point of contact, helping clients navigate the platform, answering questions, sharing best practices, and ensuring they get the most value from their partnership with Adtraction. You'll work closely with internal teams to deliver a smooth client experience while also identifying opportunities to strengthen and grow existing partnerships.

What you’ll do

• Build and maintain strong relationships with clients and partners
• Acting as the primary point of contact for client inquiries and day-to-day account support
• Monitoring account performance and identifying opportunities for growth and optimization
• Collaborating with internal teams to ensure a seamless and positive client experience
• Supporting onboarding and account development activities

What you bring

• Around 1–2 years of experience in Customer Success, Account Management, Client Services, Digital Marketing, E-Commerce, or another customer-facing role
• A Bachelor's degree in Business, Marketing, Communication, E-Commerce, or a related field
• Strong communication and relationship-building skills
• A customer-oriented mindset and a proactive approach to problem-solving
• The ability to manage multiple priorities and stay organized
• Fluent German and professional English skills

We hire based on experience, knowledge and personality, but also potential. If you’re passionate and eager to learn, we’d love to hear from you, also if you don’t meet every requirement.

We’re looking for
Someone who values partnerships and collaboration, takes initiative, and has an always-improve mindset. You’re proactive, enjoy taking ownership, and love solving problems in a fast-paced, ever-changing industry.

We’re a social company that enjoys spending time together, and we can’t wait for you to be part of our vibrant and fun culture!

What we offer
At Adtraction, we believe great people create great results. That’s why we focus on creating a workplace where you can thrive, both professionally and personally.

At Adtraction you can expect this (and more):

• Responsibility and ownership from an early stage
• A steep learning curve within the E-Commerce and Affiliate Marketing industry
• The opportunity to help shape and grow the Customer Success function in Germany
• A supportive and collaborative team environment
• An international company with colleagues across 12 European markets
• Clear opportunities for professional development and career growth
• Regular team events and our annual international company conference
• Edenred benefit card
• BVG public transport ticket
• Modern office in Berlin with a vibrant office culture
• Competitive salary and benefits package

Application
We review applications continuously and hire as soon as we find the right fit, so don’t wait, send us your CV and application today!

We can’t wait to hear from you!

Department
Commercial

Role
Customer Success Manager

Locations
Berlin

Employment type
Full-time

Contact Laura Luísa Horn
Team Lead E-Com Germany – Commercial