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Fuld tid
ViaBill Group A/S
Dansktalende Customer Support Specialist — FinTech
Copenhagen
Commercial – Support /
Full-Time /
On-site
ViaBill er Danmarks førende Buy Now, Pay Later-udbyder, og vi vokser hurtigt. Derfor søger vi en Customer Support Specialist, der kan sikre, at vores danske kunder får en hurtig, klar og menneskelig oplevelse — uanset om det handler om et simpelt spørgsmål om betaling eller en mere kompleks sag.
Dine opgaver
- Hjælpe kunder med spørgsmål relateret til betalinger, ordrer og konti
- Løse sager på en klar, venlig og løsningsorienteret måde
- Følge interne procedurer og retningslinjer, herunder compliance-relaterede tjek
- Registrere og dokumentere sager præcist i vores supportsystem
- Identificere tilbagevendende problemer og dele indsigter med teamet
- Samarbejde tæt med kolleger på tværs af Customer Support og Operations
Det forventer vi af dig
Skal-have
- Dansk på modersmålsniveau, både skriftligt og mundtligt
- Erfaring fra kundeservice, bank eller e-handel
- Engelsk på professionelt niveau (B2/C1) til intern kommunikation
- Tryghed ved at jonglere med flere systemer på samme tid
- Et roligt og løsningsorienteret mindset — særligt når en kunde er frustreret
Gerne også
- Kendskab til Dixa/Zendesk
- Berøring med FinTech, betalinger eller forbrugerkredit
Hvad vi tilbyder
Vi tilbyder et job og et miljø med stort potentiale for karriereudvikling, frihed til at udfolde færdigheder og kompetencer samt ligebehandling. Hos os er resultaterne i fokus, og da vi arbejder datadrevet, har du altid en klar indsigt i din egen succes og udvikling. Hvis du har ambitionerne og lysten til at lære, sørger vi for de rette rammer, hvor din indsats og dine resultater bliver anerkendt.
Vores yderst talentfulde team består af 20 forskellige nationaliteter og har hovedkontor i København.
Interesseret i at blive en del af vores rejse?
Send venligst dit CV.
ViaBill er en arbejdsplads for alle. Vi byder ansøgere fra alle baggrunde velkommen og tilpasser gerne rekrutteringsprocessen, hvis du har brug for det — sig endelig til.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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