Credit Operations Specialist

Banking hasn't changed much in decades. We're changing that. One product at a time.

Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics.

Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm.

We move fast, we build with purpose, and we're just getting started.

As our new Credit Operations Specialist, you'll join the Credit Operations team who sits at the heart of Lunar's financial operations and is based in Copenhagen. We work across all three Nordic markets to proactively prevent overdrafts, support customers through the full pre-collection journey, and ensure seamless handovers to our collection partner when needed. In 2026, we're expanding our scope to include loan applications - processing and assessing requests for Lunar's new lending products.

We are a team that takes ownership. We run smooth daily operations, continuously improve our processes in close collaboration with our tech teams, and hold ourselves to a high standard of quality in every customer interaction.

What will you do?

• Be part of shaping Lunar's credit journey from day one from an operational perspective.

• Review and process loan applications as Lunar rolls out its new lending products across the Nordics in 2026.

• Proactively identify and act on potential overdrafts before they escalate.

• Handle all manual pre-collection tasks and communication with customers.

• Manage and monitor handovers of cases to our external collection partner accurately, on time, and in compliance.

• Serve as the connecting link between Lunar and our collection partner throughout the recovery process.

• Work closely with different internal stakeholders on a daily basis - you're the credit expert in the room, and people will come to you.

• Monitor our automated credit systems and flag anomalies or optimization opportunities to our product and engineering teams.

• Collect feedback and contribute to the continuous improvement and automation of our credit processes.

What are we looking for in you?

• 1-3 years of hands-on experience in consumer credit case handling, back-office loan processing or specialized financial customer support within Denmark. Experience from other Nordic markets is a plus!

• Practical experience with credit risk evaluation concepts, affordability assessments (DTI, Left-to-Live calculations), and credit bureau data interpretation

• Familiarity with Danish or Nordic consumer lending regulations, responsible lending guidelines, and AML/KYC procedures.

• Fully fluent in both Danish and English, written and spoken.

Personal Qualities

• You are structured and reliable - daily operational tasks get done properly, every time.

• You are genuinely curious and proactive - you spot problems before they're raised and look for ways to fix them at the root.

• You communicate clearly in writing, both internally and with customers.

• You are comfortable working across multiple tasks and stakeholders in a fast-moving environment.

• You thrive in a team where we lift together and hold each other to a high standard.
  

Benefits and perks

• 4 days in the office. We're a team that builds together, thinks together, and moves together. Showing up is part of how we work.

• State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down.

• Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered.

Are you ready to join the journey? Apply now and let's find out more!

While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases , check out our Instagram for an inside scoop on what it’s like to work here .

Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record. Please note that our employment is conditional upon you not being registered in RKI (Ribers Kredit Information).

We welcome applications from candidates of all backgrounds. If you need any adjustments during the recruitment process, please let us know