Lead Customer Success Manager

8. jun.

3 min læsning

Lead Customer Success Manager for Configit - the leader in Configuration Lifecycle Management

Configit is a cutting-edge SaaS company on a transformational AI journey. They provide innovative software solutions to leading manufacturing companies, enabling them to define, sell, and produce complex, configurable products. As Lead Customer Success Manager, you will lead Configit's strategic engagement with a portfolio of global enterprise customers.

You will establish and lead Configit’s new Customer Success function and shape how customer value realization, adoption, and long-term customer engagement are managed across the organization. This is a player-coach role, combining strategic leadership and team development with direct engagement and ownership of key customer relationships.

You will be responsible for building and developing the Customer Success Management (CSM) practice, driving Customer Success culture throughout the company, and ensuring customers achieve measurable business value from Configit’s solutions.

Working closely with Key Account Management, Product Management, Support, Marketing, and other key stakeholders, you will play a central role in strengthening customer relationships, driving retention and expansion, and ensuring customer feedback continuously influences the organization.

This is a unique opportunity to build and shape a modern Customer Success organization in a growing SaaS company with ambitious international growth plans and increasing focus on AI-enabled solutions and scalable customer engagement models.

What you’ll do

• Establish and lead the Global Customer Success Management team at Configit
• Define and develop the overall Customer Success practice
• Drive Customer Success culture and mindset across the organization
• Act as Customer Success Manager for a selected number of strategic customers
• Lead stakeholder engagement and build strong long-term customer relationships
• Ensure customers realize measurable business value and successful outcomes from Configit’s solutions
• Drive customer adoption, usage, and engagement across the customer lifecycle
• Form part of the account leadership setup together with Key Account Managers
• Identify expansion opportunities and support commercial growth initiatives together with Key Account Management
• Drive cross-functional collaboration between Customer Success, Sales, Product Management, Support, and Marketing
• Establish and manage customer health and risk management practices
• Establish structured customer feedback loops and act as Voice of the Customer internally
• Lead operational customer activities including QBRs, value reviews, and strategic customer dialogues
• Contribute to customer advocacy initiatives including referrals, customer success stories, and case studies

What you bring

• Strong experience within Customer Success Management in SaaS/Product/Technology-driven organizations
• Experience building or scaling Customer Success practices, frameworks, and governance models
• Excellent stakeholder management and relationship-building capabilities, including interaction in international enterprise environments
• Strong business understanding and outcome-oriented mindset
• Commercial understanding and ability to identify growth and expansion opportunities
• Ability to balance strategic thinking with operational execution
• Experience working cross-functionally across Sales, Product, Support, and Marketing organizations
• Strong communication, presentation, and negotiation skills
• Strong customer advocacy mindset with focus on long-term value creation
• Understanding of complex software and configuration-driven environments is considered an advantage
• A proactive, structured, and pragmatic working style
• Bachelor’s or Master’s degree within Computer Science, IT, Engineering, Business, or a related field

What you'll find with Configit

A unique opportunity to join a dynamic, ambitious, and international software company with strong colleagues and high professional standards. With its headquarters in Copenhagen and offices in the US, UK, Germany, and India, Configit combines a global footprint with an open and collaborative culture.

At Configit, there is a strong commitment to fostering a diverse and inclusive workplace where employees can thrive. They are proud to bring together people from a wide range of backgrounds, and your unique talents and perspectives will be valued.

They offer a flexible working environment and the opportunity to collaborate across borders and disciplines in a truly international setting. You will be part of an organization characterized by high levels of expertise, knowledge sharing, and continuous learning, combined with an informal and open culture with direct communication at all levels.

Configit provides a high-standard office environment in Copenhagen, conveniently located close to public transportation. And last but not least, they place great value on social connection, with regular activities and events that bring colleagues together.

For further information, please contact Core Search at Se telefonnummer på jobbank.dk or via email at Se e-mailadresse på jobbank.dk