IT Supporter working across users and infrastructure globally

Are you passionate about solving technical challenges, supporting users across the globe, and ensuring stable and secure IT operations in a growing international company?
At Gram Equipment, we are looking for a proactive and service-minded IT Supporter to join our Global IT Operations team, based onsite at our headquarters in Kolding, Denmark.

This is an exciting opportunity to play a key role in a truly international environment where your expertise contributes directly to keeping our business running smoothly across regions and time zones.

Why this role matters
As our IT Supporter, you will be part of a global IT function supporting users and infrastructure across all Gram Equipment entities. Your work will directly impact productivity, security, and operational stability.

You’ll help ensure that our systems run reliably and securely—whether you’re supporting end-users, maintaining network infrastructure, or contributing to global IT initiatives.

Your ability to combine technical expertise with a strong service mindset will be essential in enabling colleagues worldwide to work efficiently and without disruption.

What you will be doing
You’ll work across a broad range of IT disciplines—no two days are the same. Key responsibilities include:

User Support – 1st and 2nd level (Major focus area)

• Providing technical support to end-users globally, resolving hardware, software, and network-related issues including hands-on support at our Kolding site,
• Handling service requests and incidents to ensure high user satisfaction and minimal business disruption.
• Troubleshooting and diagnosing issues, escalating complex cases when needed.

IT Operations

• Supporting the administration and maintenance of server environments (physical and virtual).
• Administration af Microsoft 365 / Office 365
• Azure Administration (Users, Roles, etc.)
• Support og development of Power Platform Apps
• Client management og deployment via SCCM
• Performing routine maintenance such as updates, patches, and backups.
• Contributing to documentation of systems, processes, and procedures.
• Monitoring security related incidents and identifying and mitigating potential risks.
• Collaborating with internal teams and external vendors to resolve infrastructure issues.

Global Collaboration & Projects

• Working closely with IT colleagues and stakeholders across regions and time zones.
• Supporting global IT initiatives and projects with technical expertise.
• Communicating with users to understand needs and deliver effective solutions.

What you bring
You are a structured and solution-oriented IT professional with a strong service mindset. You thrive in an international environment and enjoy turning technical complexity into practical solutions.

We imagine you bring:

• A solid understanding of IT operations, user support, and network infrastructure.
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
• Experience with network technologies and vendors (e.g., Cisco, Juniper, Palo Alto).
• Experience with ITSM(e.g. Jira)
• Excellent troubleshooting and problem-solving skills.
• Clear and confident communication skills in English (Danish is an advantage).
• The ability to work independently while collaborating effectively across teams.

Who you are
You:

• Take ownership and act proactively.
• Build relationships easily and communicate clearly.
• Enjoy helping others solve technical challenges.
• Stay calm and solution-focused under pressure.
• Adapt quickly to new technologies and tasks.

What we offer
At Gram Equipment, you will join a global organization rooted in Danish values of trust, professionalism, and collaboration. You’ll work with experienced colleagues across the business and contribute to maintaining a strong and reliable IT foundation for our global operations.

If you’re ready to take on a hands-on, impactful role with international reach, we’d love to hear from you.
Apply today and help us keep Gram Equipment connected, secure, and running smoothly.

Ansøgningsfrist:
Snarest muligt

Job area:
Administration/Finance/HR/IT/Legal

Stillingstype:
Full-time Position