Director of Services - Microsoft Dynamics 365 and Real...

About Us:

At YAVICA, people are at the heart of everything we do. Founded in 2017 by a group of industry experts and tech enthusiasts, we have grown into a diverse and talented team from across the globe.

Spanning Asia, Europe, and North America, we combine our unique perspectives and skills with a shared mission: to provide the best end-to-end business solution for real estate visionaries. Our solutions are embedded in Microsoft Dynamics 365, leveraging its power to deliver innovative, scalable, and efficient tools for the real estate industry.

What makes YAVICA different? It’s our people. Here, every voice matters, and we support each other in achieving great things. We’re passionate about the real estate industry and the technology that fuels it, and we’re excited about the future as we continue to grow together.

The right candidate can be based in Denmark (preferably Copenhagen) or Sweden (Malmo/ surrounding area) due to the hybrid nature of our business, there would be an expectation to be in our office in Hellerup several days a week.

About the role:

We are seeking a Director of Services (Dynamics 365) for our YAVICA Nordics market, emphasizing delivery excellence across the entire client lifecycle. This key role involves overseeing daily operations, ensuring operational efficiency, and maintaining a high standard of delivery within the assigned client portfolio.

The Director of Services will be accountable for all aspects of management, operational effectiveness, and delivering outstanding service in their designated area.

Your key responsibilities:

· Client portfolio responsibility being client relationship & Business Delivery, i.e., ensuring that a strong relationship is developed and maintained with the Clients.

· Responsible for providing input to the budget and ensure to deliver as per the agreed and approved budget.

· Service Delivery - Ensuring quality of delivered services to Client projects within the given portfolio, according to Group defined processes.

· Responsibility for estimation, budgeting, and resource (utilization) within the team and across projects within the area of responsibility.

· Monthly reporting on all ongoing projects and deliverables.

· Team and Member Management (project managers, solution architects, functional consultants) - Assigning, recruiting, and supporting the career development of employees.

You might be a great fit if you:

· Can work independently, take full responsibility for your designated area, and escalate issues appropriately when needed.

· Demonstrate strong ability to manage both teams and client relationships.

· Possess excellent problem-solving skills and experience collaborating on Incident, Problem, and Change/Release Management.

· Have hands-on experience with Dynamics 365 FO implementations.

· A background coming from a Project Lead/ Programme Manager or Solution Architect.

· Must be fluent speaking in either Danish or Swedish, although the business is an English-speaking environment.

· Are skilled at managing multiple tasks simultaneously while maintaining high-quality standards and a positive attitude.

· Thrive in a multicultural environment and enjoy working with colleagues from around the world.

· Are naturally curious and enjoy working in a fast-paced environment where you can continuously build and apply new skills.

· Are comfortable working across multiple time zones, primarily within Europe.

What we offer:

At YAVICA, we care deeply about creating an environment where people thrive, both personally and professionally. Here’s what you can look forward to as part of our team:

• Work-life harmony: We offer flexibility to help you balance your work and personal life in a way that works best for you.

• Hybrid working: Whether you’re collaborating in the office or focusing from home, our hybrid work model empowers you to do your best work, wherever you are.

• Collaborative culture: No micromanagement here. We trust our team members and value everyone’s input. Your ideas and contributions matter.

• Growth opportunities: We’re invested in your development. Enjoy opportunities for training, skill-building, and career progression as YAVICA continues to grow.

• World-class benefits (DK): From comprehensive health insurance and pensions to parental leave, we’ve got you covered for life’s important moments.

We celebrate individuality and diversity, committed to fostering a workplace where everyone is valued, regardless of background, identity, or ability. Join us in creating something extraordinary together.