Sales & Operations Executive

We are looking for a passionate and dynamic Sales and Operations Executive to join our team in Copenhagen, Denmark . In this role, you will be responsible for handling day-to-day operational tasks providing essential support for sales activities, client interactions, and following up on leads . You will work as part of a collaborative, international team , creating memories that last a lifetime for our clients and their customers.

Your responsibilities:

As a Sales & Operations Executive at Tour Partner Group, your key responsibilities will include:

• Crafting engaging tour itineraries and packages.

• Coordinating logistics and booking accommodations, transport, and activities.

• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.

• To double check, get the final travel documents ready and send them to the client.

• Ownership of tours and accountability for its quality and financial results

• Making sure that the conditions of payment are respected.

• Assessment of queries from clients, communication with clients and preparation of offers based on services demanded from the clients.

• Procurement and negotiation with suppliers are important aspects of the job to be able to offer the customer the best product to the best possible price.

• Aid in administrative tasks, including documentation and record-keeping for tours.

• Assist with guest inquiries, providing information and support as needed.

• Provide support and/or cover for other departments when needed.

• Emergency phone

• Occasional involvement in sales-related activities and client engagements.

Your profile: Skills & Experience

• We are looking for an individual with the following skills and qualifications:

• Solid knowledge of the Scandinavian market and type of products with relevant experience in a Scandinavian incoming agency or similar.

• Strong organizational skills and attention to detail.

• Excellent communication and interpersonal abilities.

• Relevant education or coursework is a plus.

• Specific language skills may be required depending on market.

• You have a high level of written and spoken English.

• Good computer skills and fluency with Microsoft office package

• Service-minded

What we offer

At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:

• A dynamic and international work environment , collaborating with colleagues from over 20 nationalities .

• Familiarisation trips to enhance your first-hand knowledge of our destinations.

• A holiday increase with years of service, up to 25 days .

• A contribution towards gym membership to promote well-being.

• An extra day off on your birthday , because celebrating is important!

• One volunteering day per year to support a cause you’re passionate about.

• Annual social events to celebrate our shared successes.

• TPG Travel Club discounts to explore our destinations in your free time.

• The opportunity to become a Value Champion , earning a Discover-Our-Destination reward for an exciting explorer getaway.

• A structured development programme with on-the-job training , ensuring you reach your full potential.

• A collaborative and supportive team culture where every member is valued.

• Opportunities for career progression , moving into new roles within the company.

Additional Information

• High Season Period : Please note that from 1st May – 31st August , the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.

• Work Location : This position is based in Denmark, Copenhagen , with the possibility of hybrid working depending on the role.

Our Values

At Tour Partner Group, our values guide everything we do:

• Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.

• Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.

• Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.

• Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.