Operations Manager (Major Incident Manager)

Help keep Denmark connected
Denmark's largest mobile network never stops. Neither do we.

Every day - and every night - millions of calls, messages, and data transmissions flow through TDC NET's infrastructure. When something goes wrong, you are the one who steps up: bringing everything together, keeping a cool head, and ensuring that both customers and colleagues know exactly what is happening.

Are you the type of person who thrives on taking charge when others lose overview and control? Then you might be the person we're looking for.

About the job
We are looking for an Operations Manager (Major Incident Manager) to join a team of five skilled colleagues. We work at the heart of our Network Operations Center and are responsible for coordinating fault resolution and providing accurate and timely communication when serious network incidents occur.

You will be involved when it matters most - during critical incidents where decisions must be made quickly and where your ability to communicate clearly is essential. Your customers include some of Denmark's largest service providers, and they expect calmness and control when a crisis occurs.

You will be part of a 24/7/365 shift rotation, including on-site day shifts.

What You Will Be Doing

• Lead the operational response during critical service disruptions and coordinate technical teams - both internally and with our partners.
• Ensure fast, efficient, and controlled fault resolution, using situational awareness and decisive action as your key tools.
• Deliver clear and precise communication to both the organization and customers.
• In addition to your contribution during critical incidents, you will act as a coordinating and leadership resource across our NOC.
• Together with the other Operations Managers, drive new initiatives, contribute to daily operations, and help prevent escalations.

“Our Operations Managers take ownership of critical incidents from first response through resolution, working alongside skilled colleagues in a fast paced environment. This is your chance to sit at the heart of TDC NET's Network Operating Center. If you thrive in an environment where no two days look the same, this is the role for you."

- Lasse Freisleben Aagesen, Head of Major Incident Management

About you

What we believe you'll recognize in yourself
Your educational background is less important to us - however, experience from a similar role is a significant advantage. You may previously have worked as an Incident Manager, Problem Manager, Service Delivery Manager, Operations Manager, or Major Incident Manager.

You are skilled at solving problems, prioritizing your time, and thinking analytically, even under pressure. You take ownership, provide direction, and can translate technical complexity into something everyone can understand - whether they are technicians or executives.

And when a crisis arises? You are the person who maintains the overview, brings the team together, and makes the right decisions under pressure.

You speak and write English fluently, as communication is at the core of everything you do.

Please note that this position requires the ability to obtain and maintain security clearance from Danish authorities. Eligibility for security clearance requires EU citizenship or residence in the EU for at least seven years.

Contact:
If you have questions about the position or want to know more about what it means to work at TDC NET, feel free to reach out Lasse Freisleben Aagesen, Head of Major Incident Management, on Se telefonnummer på jobbank.dk. Before August 3rd, you may experience delayed response times due to summer holiday.

Location:
Teglholmsgade 1, København

Process:
Submit your application - including your CV and a cover letter.

We invite candidates for interviews on a continuous basis, so please apply as soon as possible and no later than 17 August 2026 .

You can expect to hear from us within 3 weeks from the application date.

Click here to read more about TDC NET and how it is to work at us.

You apply via ”Apply now” in the top left corner.

We encourage you not to include a photo in your CV or cover letter. In TDC NET we are dedicated to fostering an inclusive culture that values diversity, and we pride ourselves on providing equal opportunities for everyone. All qualified candidates will be assessed regardless of ethnicity, religion, gender, gender identity, sexual orientation, disability and all the other characteristics that make us different.

We are looking forward hearing from you!

TDC NET - lots of benefits

Engage in meaningful work
The green transition needs a strong digital infrastructure. With us you will take part in delivering the technological solutions.
For all of us.

We provide the working life of the future
We set targets for a healthy and safe working environment.
Our work culture is digital and flexible when compatible with tasks and colleagues.
Welcome to your new hybrid workplace.

Development through challenges - get lots of responsibility from day one
Get responsibility quickly and be a part of the biggest transformation in our field - ever.
Be challenged.

Become part of a strong network
Take part in connecting Denmark together with both new and experienced colleagues and many various professional competencies.
In TDC NET we are both motivated and united by a strong network.

Our values
#LI-POST #TDCNET

Placering:
Teglholmsgade 1
2450 København