Tech Lead / Engineering Manager

As a Tech Lead and Engineering Manager, you will lead a small off-shore developer team while staying deeply involved in the systems, code, and product decisions that shape the Servicelovers platform. You are likely a full stack developer but with a keen eye for the frontend. You are willing to own the product end to end, working closely with stakeholders and clients to solve real problems and opportunities and deliver resilient solutions at scale. This is a hands-on leadership role for someone who thrives in complexity, drives execution, and raises the bar for how modern engineering teams build.

YOUR RESPONSIBILITIES AND TASKS

• Lead a remote team of 3 junior-to-senior engineers responsible for the whole product area.
• Own systems end to end with your team, from discovery and design to production and support.
• You have a customer focus and a commercial approach to development and customer relations.
• Stay hands-on in the codebase and especially in high-impact, or complex areas.
• Work closely with the CEO on product development and engage with internal stakeholders and sometimes directly with clients to understand real problems and shape effective solutions.
• Improve how the team works by refining processes, increasing speed, and maintaining strong execution.
• Apply and evolve AI and agent-assisted workflows across development processes to increase velocity and effectiveness.

WHAT WE ARE LOOKING FOR

• You have experience building and scaling production systems and understand the realities of what breaks.
• You have led engineers while remaining hands-on and close to the code.
• You actively use AI or agent-based tools and think critically about how to apply them across a team.
• You understand the risks of AI-assisted workflows and take responsibility for correctness, security, and system integrity.
• You have strong problem-solving skills with a practical mindset.
• You can engage directly with clients or stakeholders and translate complex problems into workable solutions. Speaking Danish is an advantage.
• Experience with SaaS platforms and our stack and technologies such as: React, React Native, Node.js, Postgres and systems like AWS, Google Firebase, App Store Connect, Google Play Console, is a plus, however it is more important to have the right mindset and coding abilities than being an expert in the stack and systems.

WHAT WE CAN OFFER

• Responsibility and extended tech and leadership space regarding the product and how to shape the future of Servicelovers success in the world from day 1.
• Accelerate your career with opportunities for professional development and leadership.
• You will also be able, with time, to choose your own favorite tech stack and AI toolbox
• You will get new top-notch gear, new Macbook and Iphone - ensuring you have the best tool to build our platform and services.
• A nice shared office space just around the corner from the lakes in Frederiksberg.
• You will be part of a growing SaaS company creating value for a great number of customers such as Salling Group /BR, Eventyrsport, Sunset Boulevard, Flammen etc.
• Passionate people that look forward to building next generation Servicelovers software with you.
• You will have the possibility to advance to CTO, if you meet your responsibilities

WE VALUE PASSION AND GREAT SERVICE

At Servicelovers we help businesses collect customer insights, recognize employees and build stronger service cultures – with measurable results. Our mission is to help businesses create better results by getting actionable and real-time feedback from customers from touchpoints in the customer journey. Servicelovers make it easy to collect, analyse and act on customers' experiences. You will be part of the team from day one, and responsible for making your mark and driving forward the development vision. We encourage you to apply soon, as we’re already conducting interviews and aim to find the right candidate over the summer.