Process Owner - Customer Experience

Are you ready to drive impactful global sales and marketing processes in a fast-paced MedTech environment? 

We’re looking for a passionate and driven Process Owner- Customer Experience to join our Customer Experience team. In this role, you will lead and optimize our processes, with special focus on utilization of available digital platforms with a primary focus on Salesforce but also other systems such as ELQ and sales enablement system, while collaborating with diverse teams worldwide. The position is based here at our HQ and you can look forward to travelling 30-50 days/year.

If you’re someone who thrives in a global environment and wants to make an impact, we’d love to hear from you.

Key Responsibilities:

• Harmonize and Streamline Processes: Harmonize and optimize business processes across global markets in line with strategic initiatives to improve customer experience and increase efficiency and effectiveness.
• Continuous Improvement:  Identify areas for process improvement to enhance productivity, improve adoption and quality. 
• Process Documentation: Map and maintain global processes.
• Performance Measure: Monitor process performance including health, efficiency, effectiveness and maturity.
• Market Liaison: Capture market needs and translate them into actionable improvements.
• Stakeholder Collaboration: Work closely with cross-functional teams including global commercial process management; solutions delivery in DDIT.
• Communication & Change: Lead communication and change management for digital initiatives

You are successful in the role when you are established as a trusted partner to the markets and as a close collaborator of the Global Commercial Process Management team.

What you bring

• Experience: 5+ years in business process management or similar, ideally in MedTech, healthcare, or tech-driven environments.
• Salesforce Expertise: Proven ability to implement or optimize processes involving e.g. Salesforce 
• Skills: Strong analytical and problem-solving; stakeholder management; process mapping; and communication skills in fluent English.
• Mindset : A self-driven, proactive team player with a growth mindset.
• Education : Master’s/MBA with a balance of quantitative and qualitative disciplines.
• Flexibility: Willingness and interest in traveling globally and adapt to dynamic challenges.

What We Offer

• A chance to shape a high-impact role at a leading MedTech company.
• A possibility to work on innovative global projects with senior leaders.
• You will join a supportive, high-performing team with exposure in HQ in Humlebæk and in our subsidiaries across the world
• Great opportunities for growth.

Ready to make a difference?Please don’t hesitate to contact Senior Director, Customer Experience, Søren Fabricius, at Se e-mailadresse på careers.coloplast.com, if you would like to know more about the position. 

We will conduct interviews on a continuous basis and will close the position once we have found the right candidate

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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