Customer Care Specialist to BYD Denmark

About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational company, based out of Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 800,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

We are looking for Customer Care Specialist to join BYD in Denmark. The successful candidate’s primary goal is to resolve all customer queries and ensure customers are satisfied with the company’s service and products. The perfect candidate will have an aptitude for following policies, have a confident communication manner, and perform all tasks with customer satisfaction in mind.

• Under the responsibility of the aftersales team in Denmark, the customer care specialist ensures the customer experience link with dealers within the NSC.

• He/she will support the aftersales with implementing new structures, processes and communication. Will manage the administration process of the complete BYD customer service structure and processes of the designated regions, ensuring efficiency and effectiveness. Create workflows to ensure prompt resolution of customer issues.

• Monitor all market key performance indicators (KPIs) related to customer service, such as response times, customer care resolution times, and customer satisfaction (NPS).

• Ensure compliance with European data protection rules and other legal regulations.

• Work closely with internal teams, partners, and different service providers to optimize customer communication, data management and process flow

• Drive a customer-centric approach and deliver a unique customer experience and support that is seamless and effortless. Understand customer & market trends and anticipate customer expectations within BYD and its competitors.

• Provide data and reporting insights with internal stakeholders to improve the overall BYD customer experience and retention. Document customer updates through their journey, using CRM platform, with ensuring up-to-date, clean data capture,

Required skills, qualifications and experience:

• Bachelor's degree or higher.

• Previous experience in a Service Advisor role or similar for a minimum of 5 years.

• Excellent Danish and English language skills are required, Chinese or other European language is a plus.

• Exceptional communication and coordination skills.

• Proactive work attitude, analytical and problem-solving abilities, strong in data analysis and providing effective improvement suggestions.

• Familiarity with monitoring and managing Key Performance Indicators (KPIs), experience in assisting in developing and implementing improvement strategies for indicators.

• Strong teamwork and collaboration skills to coordinate cross-departmental teams and resolve internal communication and coordination issues.

We offer:

• Performance and experience based competitive remuneration;

• Department & company wide teambuilding events;

• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

Location: Copenhagen, Denmark
Type of Employment: Full-time