Customer Success Representative (m/f/d)
LGC Group
LGC Group seeks a Customer Success Representative for its Lystrup, Denmark office to manage the customer journey from order placement through delivery. The role involves processing orders, responding to customer inquiries, coordinating across internal teams, and maintaining accurate records while adhering to quality standards.
Responsibilities
- Address customer inquiries regarding pricing, availability, orders, and deliveries
- Process and manage customer orders with accuracy and completeness
- Update customers on order confirmations, changes, delays, and backorders
- Collaborate with Sales, Operations, Supply Chain, and other departments to resolve requests
- Maintain accurate customer and order data in business systems per ISO standards
Requirements
- Experience in customer service, order management, sales support, or related role
- Fluent English (written and spoken); Danish at B1/B2 level or above
- Strong organizational skills and ability to prioritize multiple tasks
- Proficiency with Microsoft Office and business systems (ERP or CRM)
- Detail-oriented with proactive problem-solving approach
- Professional and friendly customer communication style
- Life sciences, biotechnology, or manufacturing experience preferred but not required
Ledig stilling opslået Indrykket for 4 dage siden
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