Student Assistant, Customer Service - Copenhagen

Founded in 1874, Louis Poulsen is a Danish lighting manufacturer born out of the Scandinavian design tradition where form follows function. The function and design of our products are tailored to reflect and support the rhythm of natural light. Every detail in the design has a purpose. Every design starts and ends with light. We believe in passionate craftsmanship that produces quality lighting and design products that are pleasing to the eye and to the light.

In close partnership with designers, architects and other talents like Poul Henningsen, Arne Jacobsen, Verner Panton, Øivind Slaatto, Oki Sato and Louise Campbell, we have established ourselves as one of the key global suppliers of architectural and decorative lighting. Defying traditional product categories, our products serve and span the professional and private lighting markets for both indoor and outdoor applications. We are represented all over the world and now we are looking for a Student Assistant for our Customer Service & Commercial Operations department.

About the Role
You will be joining our Customer Service team, supporting our 15 full-time employees and our customers around the world across order management, claims handling and logistics.

This is a part-time position where you will work from our vibrant office in Copenhagen. We expect you to work 15-20 hours per week, with flexibility around exam periods.

You will report directly to our Process Manager, Elena Burtscher.

Your responsibilities

• Claims Management: Process and track customer claims through to resolution, keeping customers informed and satisfaction high
• Order Processing: Enter and manage customer orders in SAP with precision, ensuring accuracy at every step
• Logistics: Schedule return shipments and handle invoices for non-EU shipments in a timely manner to keep cross-border logistics on track
• Pricelist Coordination: Prepare Excel-based pricelists ahead of new collection launches
• Team Support: Pitch in on operational and administrative tasks as priorities shift across the team

We are looking for

• Fluent in English plus at least one of the following languages: Danish, Swedish, Norwegian, German, or Dutch
• Proactive and solution-minded
• Detail-oriented and well-organized
• Comfortable working across multiple systems
• Strong communication skills, both written and verbal
• Ability to handle multiple tasks efficiently and prioritize effectively

We offer
At Louis Poulsen, you’ll do more than just work - you’ll learn. Our onboarding includes immersive introduction to our design philosophy and product heritage. You’ll join a supportive, collaborative team committed to helping each other grow and make a meaningful impact along the way.

We offer a challenging job in a dynamic and fast-paced organization. An organization, where the culture of the company is based on a strong, impassioned Danish design heritage and a vision to exceed expectation. A culture that aims to empower and help develop one another by proactively sharing our experience, knowledge, passion and outlook.

Louis Poulsen emphasizes good employee conditions and relations. We ensure that you are supplied with the necessary knowledge about our company and products through introduction and training programs, where you will learn more about our lighting philosophy, our products, and their history.

At Louis Poulsen we value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, or any other applicable legally protected characteristics.

If you have any questions, please contact

Elena Burtscher

Process Manager, Customer Service

Email: Se e-mailadresse på studerendeonline.dk

Application deadline:
As soon as possible