Danish-Speaking Customer Care
Fuld tid
Recruitment Direct
Description:
Danish-Speaking Customer Care
Thessaloniki, Greece
Salary: €1,300 euros gross/14 salaries + meal allowance + travel allowance + relocation package provided + private health and life insurance + €1000 signing bonus
Schedule: 5 days/week (40h), Monday-Sunday/9am-10pm
Relocation: Package provided (must arrive 10+ days before start if no AFM/AMKA)
Perks & Benefits
• Lunch allowance: €85 net/month
• Travel allowance: €65 gross/month
• Private health & life insurance
• Birthday leave
• Gym membership discount
• Relocation assistance
Key Responsibilities
- Deliver excellent customer service across email, phone, and chat
- Research and respond to inquiries accurately & on time
- Use internal documentation to resolve issues
- Escalate unresolved/priority cases
- Document interactions per SOPs
- Identify & communicate recurring issues
- Meet quality, KPIs, and policy standards
- Collaborate with teammates and other departments
- Attend training and comply with company policies
Requirements
Technical Skills
- Fluent in Danish (written & spoken)
- High-level English (written & spoken)
- Proficient with Windows, MacOS, MS Office, Google Workspace
Soft Skills
- Problem-solving & critical thinking
- Excellent communication (written & oral)
- Adaptable & flexible
- Empathetic & customer-focused
- Team-oriented
- Open to feedback & eager to improve
Personality Traits
- Resilient, calm, and professional under pressure
- Adaptable to changing business needs
- Trustworthy & reliable with strong integrity
- Resourceful with high attention to detail
- Skilled at multitasking
Ledig stilling opslået Indrykket for 27 dage siden
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