IT Support Trainee

Would you like to start your career in IT in a large international company? Are you motivated by helping others solve everyday IT challenges, and do you learn best by doing?

Then you might be the IT Support Trainee we’re looking for to join our IT Service Desk team at ABENA.

As an IT Support Trainee at ABENA, you’ll learn how to deliver great service and practical solutions to our 1,500 colleagues. You’ll join a strong team of 11 skilled colleagues, where informal communication and good humor are highly valued. With support from experienced teammates, you’ll help ensure stable daily operation of our IT services while building your skills within user support, troubleshooting, and documentation.

ABENA is a privately owned company with 70 years of experience and a solid foundation. Our values are reflected in everything we do and lived out as ONE ABENA across all teams in our Danish headquarters and international subsidiaries. As an employee at ABENA, you’ll be part of a highly successful company where digital security is key.

What will your day look like?
As our new IT Support Trainee, you’ll be curious, engaged, and ready to learn in a busy support environment. You’ll work hands-on with Microsoft 365, Azure (basics), Windows clients/hardware, and our ticketing tools. Over time, you’ll also be introduced to areas such as network basics, meeting room/AV solutions, monitoring, and standard operational tasks—always with guidance and a clear learning plan.

You’ll work in shifts between 08:00–16:00 or 07:00–15:00, and your tasks will include:

• Provide first-line support for common incidents and requests (password/access issues, Microsoft 365, printing, hardware, Windows).
• Support users via phone, Teams, and ticket system—triage, troubleshoot, and escalate when needed.
• Work closely with your Service Desk colleagues and IT Operations, and learn our processes and tools through day-to-day mentoring.
• Build your IT skills through structured learning and hands-on practice, and contribute to simple, user-friendly documentation in our knowledge base.

Your new workplace will be at our headquarters in Aabenraa. Work-life balance is important at ABENA. You’ll join a team of skilled and dedicated specialists in a very informal and positive environment, where knowledge sharing and helpfulness are part of everyday life – it’s simply a great place to be.

Who are we looking for?
We’re looking for someone who is currently in (or about to start) a relevant IT trainee/apprenticeship or similar education. Most importantly, you enjoy helping others, you take ownership of your learning, and you want to grow into a professional IT Supporter in a modern Microsoft environment.

We imagine that you:

• Are service-minded and take responsibility for following up on users’ requests—while knowing when to ask for help.
• Communicate clearly and patiently with users of different technical levels.
• Are empathetic and able to create a good user experience—even when issues are stressful for the user.
• Work in a structured way in a ticket system and can prioritize tasks based on urgency, impact, and agreed SLAs.
• Are curious and proactive and enjoy learning new tools and documenting what you learn.
• Speak and write Danish fluently and can communicate in English. German is a plus but not a requirement.

Your Team, Our Culture and Values
Our team culture is built on trust, humor, and mutual respect. Together, we celebrate successes, learn from setbacks, and continuously work to improve our service to the organization. If you value a manager who leads with empathy, clarity, and a commitment to both results and people, you’ll thrive here.

Your leader at ABENA will be Global IT Service Manager who describes her leadership style as follows:

“You can expect a management style based on empathy, accountability, and clear communication. I set clear goals, encourage open dialogue, and support every team member’s growth. I am results-driven but always prioritize well-being and collaboration. You can expect regular feedback, transparent expectations, and a genuine interest in your development. I see challenges as opportunities to learn and I am always available to support.”

We look forward to receiving your application
If you are interested in the position, please send your CV as soon as possible. We review applications as we receive them and will close the search once we have found our new colleague.

If you are curious to know more about the job, you are welcome to contact Charlotte Bottos Flies, Global IT Service Manager, at Se telefonnummer på jobbank.dk.

Application deadline: Apply no later than 28. June 2026

Department: Egelund 35 6200 Aabenraa