Do you want to be a part of the world’s leading jewellery company while putting your experience in DevOps and D365 into use? If yes, then we might have an exciting opportunity for you! You will be part of an exciting digital & tech area and work in an international organization of can-do spirited, passionate, and performance-driven people. We value flexibility and informal working, where you are trusted to deliver and to focus on outcomes, outputs and value delivered.

We are currently looking for an Engineering Manager, Retail Tech , to join our team. You will be responsible for full life cycle application development and operations (DevOps) of Microsoft D365 technologies (CRM and D365 Commerce). You will also play a pivotal role shaping the engineering foundations for a new Unified Commerce platform, enabling Pandora’s omni-channel vision. This will require a passion for combining store and digital technology to create seamless customer journeys.

With our strong focus on quality, we also expect that you will be responsible for delivering SaaS platform solutions for the commercial organization. Your key stakeholders will be the Retail Excellence and Store Design and Planning teams, and you will coordinate across Digital and Technology on solution delivery and maintenance of these systems. You will support the execution of projects from discovery to product execution including design, development test, deploy and support.

In your new role as an Engineering Manager, Retail Tech, your primary responsibilities will be:

Providing omni-channel, thought leadership informing and guiding technology choices as Pandora builds a world-class unified commerce platform.
Whilst your primary responsibilities will be to drive our in-store technology agenda, you will prove adept at quickly learning and adapting new technologies to support a more integrated vision of omni-channel commerce. This will combine conventional POS, Cloud/Azure, Microservices, Integration (API and Event-driven), SFCC and OMS.
Growing and leading a software engineering and operations team consisting of internal Pandorians and sourced labour in the development of Microsoft Dynamics 365.
Employing in-depth knowledge and skills to provide technical oversight across D365 and related products, reviewing and analysing solutions to support continuous improvements in quality, efficiency, performance, scalability, monitoring, security etc.
Partner with our architecture to ensure technology roadmaps are in place across Retail Tech and design processes are being followed and adhered to as deliverables move through the engineering pipeline.
Developing and implementing best practices and standards for development, testing, and building processes in support of Agile methodology and DevOps practices ensuring procedures are followed consistently across products.
Implementing and owning monitoring activities and supporting schedule after hours to ensure reliability of our applications.
Promoting and leading QA automation efforts and code reuse (where possible) while managing development iteration plans.
Managing customer support issues by being the designated POC for product operations and working with cross functional teams in implementing tactical and strategic solutions to maintain stability of applications, restore services quickly and avoid recurrence.
Coordinating with product managers in the organization to ensure alignment with the business goals and priorities, and customer expectations are met for performance and functionality.
Coordinating with Delivery Management to ensure team follows and adopts agile ways of working and work can be appropriately sized, burn rates can be calculated and capacity is appropriately allocated to the different activities within the team.
Handling day to day staff management issues, including resource management, and allocation of work within the team.
Familiar and becoming expert on latest Microsoft Releases, liaise with vendors from a technical perspective and ensure adoption of latest D365 features that are fitting for our business.

What is needed to succeed?

We are looking for an engineering manager who has some hands-on engineering experience in Microsoft Enterprise Applications with focus on D365 products full life cycle implementations from previous consulting & advisory roles for ERP (for retail industry ideally). Please apply if you have experience of working with Onsite/Offshore, Internal/Sourced teams in Agile setups (SCRUM, SAFe or similar) and background in implementation and management of QA automation tools.

Additionally, we are looking for professionals with:

Strong knowledge in Retail and relevant certifications on D365 Commerce, Finance and Operations or Customer Engagement and deep understanding of Dynamics 365 ecosystem
Comprehensive knowledge of relevant process of Retail on SCM, Finance and Planning
Experience in designing scalable and reliable engineering standards and ways of working
Knowledge of complex integration landscapes and experience in leading teams through transformation and simplification of solutions include Biztalk, logic apps, data lake and other third-party integrations.

At Pandora we are guided by our values in everything we do; we Dream, Dare, Care and Deliver. Please join us if you can see areas of improvements and suggest suitable solutions, take ownership and make effective decisions and last, but not least, you are excellent communicator and networker, with experience dealing with business and technical stakeholders.

Your new team

You will manage a team of software technical consultants, application, and QA engineers, and oversee their delivery of enhancements of the application to support additional functionality and introduction of these applications to new markets, particularly in EMEA.

Did we get your attention?

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora ’ s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.