Salesforce Business Analyst

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

As a Salesforce Business Analyst, you will be embedded in GTM Technology projects and initiatives, taking ownership of the analysis and requirements workstream within them.

This role is responsible for ensuring that projects are well-defined, that requirements are clear and validated, and that delivery stays grounded in genuine business need. A BA does not just gather requirements in isolation; they are an active participant in the project lifecycle, owning their workstream from kick-off through to delivery and taking responsibility for ensuring that what gets built actually solves the right problem.

What you’ll be doing
Ownership & Delivery

• Take ownership of the analysis and requirements workstream on Salesforce projects and initiatives, driving it forward from kick-off through to delivery — you understand the shape of the project, identify what needs to happen next, and make it happen rather than waiting to be handed tasks
• Manage your work across the full product lifecycle — requirements, design, build, test, and deployment — staying actively engaged at every stage rather than handing off and stepping back
• Prioritise clarity over comprehensiveness — know when a requirement is good enough to build from
• Identify scope ambiguity, blockers, requirement conflicts, and delivery risks early and escalate them before they become sprint problems

Salesforce & Business Domain Expertise

• Act as a functional subject matter expert on Salesforce platform capabilities — enough to assess feasibility, challenge developer estimates intelligently, and write accurate acceptance criteria
• Identify opportunities for innovation and improvement across the platform and proactively surface them
• Maintain a working understanding of the GTM business domains (Sales, Service, Marketing, Commercial) and the end-to-end processes they support, so that you can spot when a change in one area will have downstream consequences elsewhere

Problem Solving & Requirements Translation

• Dig into business problems, not just business requests — challenge assumptions, ask why, and make sure the solution being built actually addresses the underlying need
• Break down complex business requirements into clear, actionable technical requirements that developers can work from without needing extensive clarification — and translate technical constraints and trade-offs back into language business stakeholders can engage with and make decisions on
• Conduct analysis of existing business processes to identify gaps, pain points, and optimisation opportunities across commercial and marketing operations

Communication & Stakeholder Engagement

• Build trusted, proactive relationships with stakeholders across Sales, Service, Marketing, Commercial, and IT — engaging directly to understand priorities rather than waiting to be briefed
• Facilitate requirements workshops, stakeholder interviews, and walkthroughs that capture needs accurately and surface assumptions early
• Produce well-structured user stories, epics, acceptance criteria, process maps, and AS-IS / TO-BE documentation that are unambiguous and accessible to both technical and non-technical audiences
• Serve as the bridge between business users and the development team, ensuring shared understanding throughout delivery and managing difficult conversations when priorities collide

Data, Reporting & Governance

• Contribute to data governance standards across the Salesforce platform, ensuring accuracy, completeness, and consistency
• Design and deliver reports and dashboards that give stakeholders actionable insight
• Monitor data quality on an ongoing basis and recommend improvements

Delivery Lifecycle

• Maintain and groom the backlog with the delivery teams, ensuring user stories are sprint-ready
• Work alongside developers and administrators to validate that solutions in development meet the agreed requirements
• Coordinate and support UAT with business stakeholders, including test scenario preparation and defect triage
• Contribute to sprint ceremonies — planning, reviews, retros — with clear, well-prepared inputs

Who you are

• Minimum of 5 years of experience as a Business Analyst, preferably in the Salesforce space.
• Proven track record of successfully managing Salesforce projects, including customization and configuration
• Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments
• Agile Certification desired
• Exceptional knowledge of JIRA ticketing methodologies and processes
• Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions
• Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable
• Familiarity with software development life cycle (SDLC) and experience working with development teams
• Experience in the SaaS industry and knowledge of customer review platforms are highly desirable

What’s in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ( Se e-mailadresse på jobbank.dk ) quoting the role you wish to apply for.

Location:
Copenhagen