We are looking for an experienced Technical Application Support Specialist

We are looking for an experienced Technical Application Support Specialist
For our fantastic client, RiskPoint, we ar looking for an experienced Technical Applications Support Specialist who is ready to step into a role with direct responsibility for the quality of their Application support. This position is suitable for someone who thrives in a dynamic enviroment, takes initiative, and proactively works to reduce issues before they affect colleagues and daily operations.

About RiskPoint:
The RiskPoint Group is a global Managing General Underwriter (MGU) that offers best-in-class insurance solutions backed by the insurance companies they represent.

They are an agile company with strong cross-border collaboration leveraging their extensive, international expertise. Their company structure is flat and they provide great oppertunities for every employee to make a difference, take responsibility, enhance their skill set, and grow.

About the team:
You will become part of their growing Application team within the Group IT.

Their team currently consists of nine people comprised of three remote workers and six based in their head office in Copenhagen.

With daily stand-ups and specialized focus, they operate in a dynamic setting where they continuously collaborate and assist one another.

About the position:
As a key member of their team, you will be responsible for maintaining the stability and functionality of their insurance ledger system, Microsoft Dynamic 365 Business Central, including its policy and claim ledger modules . You will also provide technical support for other internal applications where needed. Your primary responsibilities will not only involve resolving incidents but also identifying patterns in recurring issues, recommending improvements, and ensuring af seamless application environment for your colleagues.

You will be in daily contact with different stakeholders internally and to external vendors, to ensure timely and efficient resolutions every day. To succeed in this role, you will need to be adaptable, balance multiple priorities, and take ownership of advancing tasks to completion.

A service-oriented mindset, strong communication skills, and the ability to build relationships are essential for success. Although most interactions take place online or over the phone, in-person meetings are required, including occasional travel to collaborate with colleagues or stakeholders in other countries.

This position is an onsite based in the Copenhagen office and reports directly to the Application Manager.

Examples of responsibilities include:

• Taking ownership of Microsoft Business Central support and ensuring system stability, minimizing operational disruptions
• Troubleshooting, analyzing root cause, and proactively addressing recurring issues
• Collaborating with analysts, external vendors, and internal stakeholders to implement long-term solutions
• Anticipating and reducing future support requests by improving processes, documentation, and guidance for colleagues
• Creating and maintaining clear internal documentation and training materials, and facilitating knowledge-sharing where needed
• Managing and prioritizing tickets in Jira, ensuring accountability and timely resolution
• Identifying patterns and opportunities for optimization based on system data and feedback from colleagues

RiskPoint offer you the opportunity to:

• Make an impact by improving end-users’ daily experience
• Develop your skills with ongoing training in Microsoft Business Central and their other applications
• Take on increased responsibilities as you grow in the role, contributing to the evolution of their IT-systems and processes
• Become a key part of their journey in improving the overall IT experience, with a chance to influence decisions and drive changes
• Collaborate closely with cross-functional teams, including business analysts, IT, and external vendors to solve complex user challenges

A great match for RiskPoint:
To be successful in this role, you will be a strong team player with the ability to take ownership, drive improvements, and navigate complex situations. You will need to combine technical insight with strong communication skills to build trust and ensure progress across different teams and vendors.

Your qualifications and experience:

• Bachelor's degree in computer science, information technology, or a related field.
• Minimum of 2 years of experience in application support or a similar role.
• Skillset in any of these: jSon, C/AL, SQL, Javascript, .NET, SOAP, REST, or AL is a great plus.
• Understanding of Microsoft Business Central and other application support requirements is also a great plus.
• Proficiency in performing common configuration tasks in Microsoft Business Central (Nice to have)
• Experience with other applications and technologies is a plus.
• Fluency in English, spoken and written

You must have current residency in Denmark with the necessary work and residency permits in place before applying.

Ready for the next step?
If you can see yourself in this role, feel free to contact us for a confidential conversation - we look forward to hearing from you

?? Se e-mailadresse på jobbank.dk
?? Se telefonnummer på jobbank.dk