Aftersales Support Assistant or Coordinator

Are you passionate about delivering great customer experiences? Do you enjoy solving problems, collaborating across functions, and making processes more efficient for our customers and the company?

We are looking for an Aftersales Coordinator to join our Aftersales team at Actona Group. As a global B2B furniture company serving customers in more than 90 countries, we are committed to delivering a seamless customer experience throughout the entire customer journey, including when things do not go as planned.

In this role, you will be responsible for managing customer claims, ensuring a professional, efficient, and solution-oriented claims process. You will own the claims handling for designated customers and customer groups while working closely with colleagues across Sales Support, Quality, and our international organization.

Beyond day-to-day claims handling, you will have the opportunity to contribute to the optimisation and digitalisation of our processes. A flair for identifying improvements, simplifying workflows, and leveraging digital solutions will be a strong advantage.

Responsibilities

• Manage and process customer claims and complaints efficiently and professionally.
• Handle claims for designated customers and customer groups across our markets.
• Ensure high customer satisfaction through timely resolution of issues and proactive communication.
• Collaborate with the Quality Department to maintain high service standards.
• Work closely with Sales Support to ensure a seamless and professional customer experience.
• Contribute to the continuous improvement of claims handling processes and workflows.
• Support the development of more efficient, digital, and scalable ways of working within Aftersales.

Who Are You?

• Experience with claims handling, customer service, or a similar role is an advantage, but not a requirement.
• German language skills are an advantage.
• You are customer-focused, solution-oriented, and motivated by resolving issues.
• You are comfortable taking ownership and making independent decisions when needed.
• You have strong attention to detail and thrive in a structured environment with repetitive tasks.
• You enjoy improving processes and identifying opportunities for optimisation.
• You have an interest in digitalisation and using technology to create more efficient ways of working.

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Recruitment Process
Please submit your application and CV via our recruitment system. Interviews will be conducted on an ongoing basis.

For more information, visit actonagroup.com

Notice: Due to the summer holiday period, our response time may be longer than usual. We will return to applicants as soon as possible from week 31 onwards.

Work location : Tvis, Holstebro

We encourage all qualified candidates to apply, regardless of gender, age, ethnicity, or background.

About Actona Group
Actona Group is an international furniture company headquartered in Denmark, operating in more than 90 countries. We develop, source, and sell modern furniture solutions to some of the world’s leading retailers and private label customers.

We are on a continuous journey towards becoming a larger, stronger, and more sustainable company. We will create continued growth and value-adding services for the benefit of our customers and partners. With a sustainable focus, we also want to minimise our environmental impact.

Facts about Actona Group:

• 2,500 employees worldwide
• Headquarters, showroom, and European distribution centre in Tvis, Denmark
• Furniture production and local administration in Lithuania, Poland, and Ukraine
• Trading company in China
• Part of Lars Larsen Group