Dispatch Network Technician - L1 (Break Fix Support)

Job Description:
Note: The job role is Part Time only (On Demand Support)

Maintains computing environment by identifying network requirements, installing upgrades, and monitoring network performance.

Job Responsibilities:

Break-fix:
1. Visually inspecting devices to assess equipment status
2. Rebooting routers, servers, storage devices or other equipment
3. Providing loop-back cables in order to test circuits remotely
4. Re-seating or replacing components or cables
5. Removing Alternating Current (“AC”) or Direct Current (“DC”) power from equipment
6. Cleaning equipment or connectors
7. Connecting a client-provided test set or test router to equipment
8. Swapping removable storage media
9. Installing or replace modular equipment components
10. Dispatching equipment for repair
11. Cleaning fibers
12. Taking light levels
13. Installing loop backs
14. Providing planned maintenance or circuit migration support
15. Installing Small Form Factor Pluggable (each an “SFP”) or Gigabit Interface Converters (each a “GBIC”)
16. Troubleshooting hardware problems on any device
17. Racking and de-racking of any device installed
18. Labeling/inventory equipment plus digital picture and serial number recording
19. Tape backup: cassette exchange and storage in strongbox
20. Power cycling a router, server, switch and soft-booting a server
21. Follow Data Eradication process
Provisioning:
1. Install cables or optics for new circuits
2. Re-connect / disconnect / replace existing circuits
3. Testing of cables and optics
Deployment:
1. Physical Cabling
2. Cable Management
3. Northbound Cabling (Fiber/Copper/Power)
4. Rack/Stack/Jack
5. Installation Support (PDU, Network Switches, etc.)
6. E-Waste and other clean-up activities

Job Requirements:

● Proven experience in a network administrator role

● Hands on experience in networking, routing and switching

● Excellent knowledge of best practices around management, control, and monitoring of server infrastructure

● Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired

● Ability to set up and configure server hardware

● Familiarity with backup and recovery software and methodologies

● Great at organizing, prioritizing and multitasking

● CCNA, Network+ or equivalent

● BSc degree in Computer Science or related field or equivalent

● Associate's degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred