Danish-speaking Customer Support in Sofia, Bulgaria

Description

Do you want to join one of the world’s most recognized tech brands and help deliver next-level support? Our client is looking for Danish-speaking Solutions Consultants to join their team in Sofia, Bulgaria! Join our client as a Solutions Consultant and become a key player in delivering professional support for digital products and services. About the companyOur client is a global technology and services leader helping top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.What will you do?Deliver professional support for digital products and servicesUtilize CRM software, ticketing systems, and support tools efficientlyCommunicate with users via phone, email, and chatResolve inquiries within agreed SLAs using internal resources and protocolsConsistently meet performance targets including customer satisfaction and resolution ratesCollaborate with peers to improve service and share best practicesStay updated on product developments and participate in training sessionsCandidate profileFluent in Danish and EnglishStrong interpersonal and customer service skillsAble to follow structured processes and guidesExcellent active listening and problem-solving abilitiesQuick to learn new technologies and adaptable to changeCustomer-focused mindset with a positive and collaborative attitudeNo prior tech experience required—just eagerness to learn and help othersEmployer offersFinancial relocation support (transport, hotel stay, rent assistance)Flexible contract types, including part-time optionsFully paid trainingStable employment with career development opportunitiesAttractive salary and additional health insuranceAccess to 50+ employee benefits and servicesPositive, international working environmentContinuous learning and supportEmployee referral bonusesAbout SofiaAs Bulgaria’s capital, Sofia offers a vibrant blend of modern amenities and historical charm, with affordable living, excellent transport, and a growing international community. Enjoy scenic mountains, rich cultural heritage, and a lively city life while building your career in a flourishing tech hub.Nordic Jobs WorldwideNordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 7,000 candidates secure their dream jobs.