Client Delivery Lead | Careers | Knowledge Gate Group

Operations|Copenhagen, Denmark (Hybrid)|Full-time

About Knowledge Gate Group
Knowledge Gate Group helps life science organizations make better decisions by connecting them with the right experts fast, reliably, and with high quality. We're in a strong growth phase, and our current setup has reached the point where we need more structure, clearer ownership, and a stronger "bridge" between Sales and Expert Recruitment.

The Opportunity
We're hiring a Client Delivery Lead to create that bridge.

You'll partner closely with our Account Managers to build client relationships, translate commercial conversations into clear project setups, and ensure delivery quality from end to end. You'll also take real ownership over our expert relationships: helping source, recruit, vet, and manage experts, while coordinating day-to-day execution with Recruitment Assistants.

This is a high-autonomy role where communication and judgment matter as much as process.

What You'll Be Responsible For

Client Partnership & Delivery Ownership

• Become an internal-and-external authority of project fulfilment: own and intimately understand our client projects, managing a 360° scope of client mandated projects.
• Work side-by-side with Account Managers on key accounts: join client calls and provide fulfilment input where needed, build trust, and deepen relationships.
• Convert client needs into clear project briefs and execution plans (scope, timelines, expert profile, risks, success criteria).
• Own project setup end-to-end: kick-offs, internal handovers, documentation, and execution workflows.
• Maintain and continuously improve delivery quality (expert fit, responsiveness, communication clarity, outcomes).
• Proactively identify issues (timeline risk, brief misalignment, expert quality) and resolve them quickly and calmly.

Expert Recruitment

• Build and maintain strong relationships with experts: create a community feel, keep them engaged, and ensure repeat participation.
• Support expert recruitment: define ideal profiles, guide sourcing strategies, review candidates, and help conduct vetting.
• Improve our vetting standards and matching logic, raising quality without slowing speed.
• Own the full expert recruitment cycle, from identification, vetting (via phone/email), on-boarding and project fulfillment as well as ad-hoc tasks such as running trial projects to ensure all commercial projects are met within deadlines.
• Create and maintain expert-facing materials and "ways of working" that make it easy for experts to collaborate with us.
• Provide strategic direction on proactive expert recruitment and expert community building, in line with diverse client needs and company goals.

Team Coordination & Execution

• Work closely with Recruitment Assistants: set priorities, create briefs, provide feedback, and ensure consistency.
• Bring structure to the delivery engine: templates, checklists, best practices, and continuous improvement.
• Act as the "glue" across sales, delivery, and recruitment, ensuring information doesn't drop and clients feel taken care of.

What Success Looks Like

In the First 30 Days

• You understand our client base, project types, and current pain points.
• You can run project setup smoothly with minimal support.
• Account Managers trust your execution and communication.

By 90 Days

• Delivery quality is measurably higher (better expert fit, fewer reworks, smoother client experience).
• You've strengthened expert relationships and improved the vetting/matching flow.
• Recruitment Assistants have clearer briefs and a more consistent operating rhythm.

By 6-12 Months

• You've helped define a scalable delivery function that supports growth.
• You're a go-to partner for both Account Managers and Recruitment.
• Clients see you as part of their team, and experts want to work with us again.

What We're Looking For

Must-Haves

• Exceptional communication (written + verbal): concise, structured, warm, and reliable.
• High EQ and strong stakeholder management: you can read a room, manage expectations, and handle pressure.
• Ownership mindset: you don't wait to be told - if it's broken, you fix it.
• Ability to work across commercial + operational worlds without dropping details.
• Strong judgment and quality bar: you can tell what "good" looks like and raise the standard.
• An AI-first mindset.

Experience That Fits Well

• Project delivery, client services, customer success, or account operations in a fast-moving environment.
• Recruiting, talent sourcing, community building, or expert/vendor management.
• Consulting-style problem solving: scoping, translating messy needs into crisp plans, and executing.

Nice-to-Haves

• Experience in search: expert networks, research/insights firms, or B2B marketplace-style businesses.
• Life-science background.
• Comfort with systems/processes (Hubspot, Coda).
• Multilingual abilities.

Working Style & Culture Fit
This role is for someone who thrives in:

• High autonomy with high accountability.
• Constant prioritization and fast context switching.
• Building structure where structure doesn't yet exist.
• "No ego" collaboration with a strong service mindset.

What We Offer

• Competitive compensation (base + performance component).
• High-impact role with direct influence on how the company scales.
• Rapid growth opportunities as we formalize Delivery/Operations.
• Flexible working setup.
• An incredibly fun office environment.