Support Service Team Leader

Support Service Team Leader

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Sudan since 2004, delivering life-saving programming in protection, emergency response, shelter, food security and livelihoods, disaster risk reduction, camp management, and humanitarian mine action. DRC has implemented projects in Central Darfur, South Kordofan, Gedaref, Port Sudan, and White Nile. Sudan hosts one of the largest displaced populations in Africa, with over 3.7 million internally displaced people and over 1.1 million refugees from South Sudan, Ethiopia, Eritrea, Central African Republic, Chad, Yemen and Syria. Against a background of political crisis, Sudan faces economic and social turmoil, with sharp increases in food and energy costs, further exacerbated by disease outbreaks and ongoing conflict.

POSITION PROFILE

The purpose of the Support Services Team Leader is to coordinate the support functions at Area Office. Responsibilities encompass all support activities for the DRC Gedaref office. This role has an area focus and ensures compliance with DRC procedures and guidelines within the area office. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to all operations in the area of responsibility.

Overall purpose of the role:

• Line management of support staff such as Finance, HR & Admin and Supply Chain & Logistics
• Member of the Area Management Team
• Compliance with and adherence to DRC policies, guidance, and operations handbooks and donor/auditor requirements
• Provide operational support to the Area Plan of Action, and coordinate and align operational support with program plans at Area level
• Responsible for ensuring quality support to project implementation
• Facilitate, Area Support Budget, including support cost, under the supervision of the AM.
• Ensure effective budgetary control and adherence to DRC and donor policies and procedures
• Responsible for developing regular reports at the area level to Country Office and AM
• Responsible for implementation of technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance)
• Facilitate trainings for programme staff on finance, logistics and HR procedures
• Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance)
• Ensure close coordination and maintain excellent working relationships with local authorities and relevant stakeholders.

Support in ensuring safety and security of DRC staff, premises and assets in the operational areas.

DUTIES & RESPONSIBILITIES

Responsibilities:

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever the context changes significantly.

• Advise and support Project Managers and Support Staff in the implementation of support-related SOPs.
• Ensure strong coordination with County Office support departments and act as the focal point for coordination of support departments between the Country Office and the Area Office.
• Contribute to strengthen the area-level implementation through the dissemination and monitoring of relevant SOPs and procedures.
• Oversee implementation of identified risk mitigation measures, including compliance spot checks in line with anti–corruption risk mapping
• Under the country office and AM’s guidance, ensure compliance with the Securing Supporting Documentation (SSD) SOP as well as the existing Country Office Data Management System.
• Responsible for support resource allocation on the area level in line with the Master Budget and available project budgets.
• Ensure that thorough and effective budgetary control is in place, and ensure accountability and donor compliance in all financial documentation
• In line with guidelines and under supervision of AM, coordinate and align operational support with program plans at Area level, ensuring procurement plans, HR plans and spending plans for each project are in place.
• Oversee HR procedures based on the global people policy, including recruitment, development, performance, contracts, well-being and people planning.
• Ensure that support services are fit for purpose to meet program needs.
• Be the focal point for the compliance self-check and internal audits.

SKILLS AND EXPERIENCES

• Minimum 5 years of relevant work experience and 2 years at a management level

• Sound knowledge of cost planning, budgeting, and financial reporting
• Experience in management of HR and administrative teams
• Good knowledge of procurement procedures of INGOs
• Experience of working on donor-funded projects
• Full professional proficiency in English and Arabic

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree in supply chain, Logistics, Procurement, Finance, Accounting, HR, Business Administration or other closely related fields.
• Computer skills (including MS Office package)

LANGUAGES

• Fluent in both written and speaking English & Arabic

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on achieving results while maintaining efficient processes.
• Collaborating : You engage with relevant stakeholders and encourage constructive feedback.
• Taking the lead: You take ownership of tasks and are open to innovation.
• Communicating: You are clear, concise, and respectful in your communication.
• Demonstrating integrity: You uphold and promote the highest ethical standards and DRC's Code of Conduct.

POSITION DETAILS

• Type of contract : National Regular Contract.
• Contract Length : 12 Months
• Band : M.G.1
• Salary Range Starting from (p.m.): USD 2,015.
• Duty station: Gedaref
• Start date: As soon as possible
• Closing Date for Application : 8/11/2026

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees. For questions regarding the vacancy, please contact Se e-mailadresse på candidate.hr-manager.net

WHAT WE OFFER

1. Two Bonuses (during two Eid festivals)
2. Medical Insurance Allowance
3. End of Service Benefits
4. Excellent Working Environment and Opportunity for Growth
5. Various Learning and Development Platforms

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.
3. Mentioning  three referees' details of your present supervisor and HR along with past employment supervisor with CV.

Note : Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: 

Gender Equality : DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities : DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race,

marital status, or other protected characteristics.

***FRAUD ALERT***

It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Sudan. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.