Department Manager Frederiksberg - Skincare and Fragrance
Sephora
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions:
Sales & customer service
Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor
Living the Sephora Attitude (Welcoming, Knowing, Closing)
Selling products through in-depth product knowledge and establishing customer relationships at eye level
Passing on knowledge about products, trends and beauty news
Team Leadership
Leading, coaching, and developing the team to deliver outstanding customer experience
Induction of new employees and organization of training courses
Floor management to ensure smooth daily operations and commercial excellence
Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
Delegating tasks and ensuring their successful execution
Communicating targets clearly and motivating the team to achieve them
Operations
Carrying out inventories to ensure optimum availability of goods
Responsible for the full product handling cycle: Receiving goods, proper storage, booking out, managing returns, and managingtesters .
Responsibility for the proper opening and closing of the store, including cash register closing
Overseeing daily store maintenance: cleanliness, pricing, product refill, tester ordering, etc.
Collaborating on Visual Merchandising, brand updates, and in-store animations
Supporting Click & Collect processes if available
Responsibility to run the department according to Sephora Audit rules
Expense monitoring and management for department
Commercial Performance
Responsibility for achieving monthly and annual sales targets including year-on-year sales growth
Additional tasks
Additional tasks related to the daily business
KPIs
Customer satisfaction & feedback
Staff productivity & engagement
Stock availability & replenishment efficiency
Compliance with operational routines
Turnover vs. targets
Development of the category
Control of retail key figures such as MS, IPT, AVB, CR, number of services
Inventory on schedule
Do not hesitate to apply if you have…
Personal Skills
Strong leadership and coaching skills
Customer-focused and business-driven mindset
Reliable, hands-on, and solution-oriented
Excellent communication and delegation abilities
Positive attitude and ability to inspire others
Experience & Technical Skills
Experience in retail and team leadership, ideally in a premium or service-oriented environment
At least 3 years of professional experience in the respective department
Strong understanding of retail KPIs and store operations
Comfortable with visual merchandising, stock management, and customer service
Confident in using retail systems and tools
Good knowledge of the beauty industry & trends
Fluent in English or native language of the country
Being LVMH
Acts people oriented
Shows creativity and drives innovation
Strives for excellence
Entrepreneurial spirit & mindset
Here , you will find :
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
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