Customer Service Representative (relocate Spain)

Danish-Speaking Customer Service Representative

Electrical Automotive Industry | Barcelona, Spain

Are you passionate about customer experience, technology, and the future of mobility?

Do you speak Danish fluently and want to work with one of the world's most innovative electric automotive projects?

This is your opportunity to join an international team in vibrant Barcelona and support customers in a fast-growing electric vehicle environment. If you enjoy solving problems, communicating with people, and working in a modern multicultural workplace — we want to hear from you.

Your Mission

As a Customer Service Representative, you will become the trusted point of contact for customers using cutting-edge electric automotive solutions. Your role will focus on delivering exceptional support while ensuring every interaction is professional, efficient, and customer-focused.

You will:

• Handle incoming customer requests via phone, email, chat, and automated alerts

• Assist customers with technical and service-related inquiries

• Investigate issues and provide effective solutions within agreed SLA timelines

• Accurately log all interactions in internal systems

• Maintain strong product and service knowledge related to electric vehicles and automotive technology

• Collaborate with colleagues and support other teams when needed

• Deliver a premium customer experience with empathy, professionalism, and efficiency

What We're Looking For

We are searching for motivated, solution-oriented professionals who thrive in customer-facing environments and are excited about innovation in the automotive industry.

Requirements:

• Fluent or bilingual level of Danish

• Good command of English (spoken and written)

• Minimum 1 year of experience in Customer Service, Support, or Contact Center environments

• Strong communication and problem-solving skills

• Comfortable working with Windows, MS Office, internet tools, and customer platforms

• Ability to take ownership of customer cases and follow through to resolution

• Interest or experience in the automotive industry

• Experience with electric vehicles or ownership of an EV is highly valued

What's in It for You?

Competitive Package

• Permanent full-time contract (39h/week)

• Monday to Friday schedule

• Rotating shifts between 08:00–18:00

• Competitive salary: €21,700 gross/year

• Performance bonus up to €2,000 gross/year

International Career Experience

• Work in beautiful Barcelona

• Join a multicultural and dynamic workplace

• Gain experience in the fast-growing electric automotive sector

Career Growth & Development

• Fully paid training from day one

• Continuous learning opportunities and specialized courses

• Internal mobility and career progression programs

Additional Benefits

• Referral bonus program (Bring a Friend)

• Modern office in a central Barcelona location

• Supportive and inclusive team culture

Relocation Support

Moving from abroad? We've got you covered.

• Relocation support of up to €500 for international candidates*

Relocation Policy

• Leaving within first 6 months 100% repayment

• Leaving within 7–12 months 50% repayment

Hiring Process – Fast & Transparent

We value your time and keep the process smooth and efficient:

1. Application review (feedback within 48h)

2. Recruiter screening + project discussion

3. HR interview & technical assessment

4. Final interview with Hiring Manager

5. Offer & onboarding

Why Join This Project?

This is more than just a customer support role — it's your chance to be part of the future of sustainable mobility and electric innovation while building an international career in one of Europe's most exciting cities.

If you are customer-focused, tech-savvy, and ready for your next adventure in Barcelona, apply today!