Customer Care Representative
Vitrolife
Do you want to be part of a dynamic team dedicated to improve reproductive health worldwide? Join us!
Apply for this job
At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
Join Our Team as a Customer Care Representative (Dubai, UAE)
At our organization, every sample, every interaction, and every client truly matter. We’re committed to delivering excellence in healthcare and we’re looking for someone who shares that same drive and purpose.
As a Customer Care Representative , you’ll be the vital link connecting clinics, patients, and our laboratory teams. Your role ensures samples are handled with precision, clients receive exceptional support, and operations run smoothly from end to end.
What You’ll Be Part Of
You’ll join a team that values quality, integrity, innovation, and collaboration . Every day, your work will directly contribute to patient care and meaningful clinical outcomes.
Your Impact
- Serve as the bridge between clinics and our laboratory
- Ensure biological samples reach the lab safely and on time
- Support clients with empathy, accuracy, and professionalism
- Uphold the highest standards of compliance and safety
- Strengthen operational excellence through accurate Salesforce and Navision use
What You’ll Do
- Deliver exceptional customer care and service coordination
- Manage daily sample reception and cold-chain logistics
- Use Salesforce to track cases and client interactions
- Register patient and sample data in Navision with precision
- Maintain documentation, traceability, and SOP compliance
- Collaborate with Sales, Logistics, and Laboratory teams to exceed client expectations
What You Bring
- A passion for service and operational excellence
- A bachelor’s degree, preferably in a healthcare-related field
- At least 2 years of experience in customer service, logistics, or laboratory workflows
- Experience with Salesforce and/or Navision
- Strong attention to detail and data accuracy
- Ability to thrive in a regulated, fast-paced environment
- Excellent communication, empathy, and patient care skills
- Ability to speak Arabic (preferred/advantageous) to support regional patients
Benefits
- Competitive salary package
- Health insurance coverage
- Annual leave Ticket
- Professional development & training opportunities
We look forward to receiving your application!
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.
We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.
Department
Customer Service
Location
Dubai
Employment type
Full-time
About Vitrolife Group
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We are supporting our customers by improving their clinical practice and the outcome of the patient’s fertility treatment.
Currently, we are approximately 1,100 people worldwide, headquartered in Gothenburg, Sweden. Vitrolife Group’s products and services are available in more than 125 countries, through our own presence in more than 25 countries and a network of distributors. We are a sustainable market leader and aim to be the preferred partner to the IVF-clinics by providing superior products and services with the vision to enable people to fulfill the dream of having a healthy baby.
The Vitrolife AB (publ) share is listed on the Nasdaq Stockholm.
Apply for this job
Customer Service · Dubai
Customer Care Representative
Do you want to be part of a dynamic team dedicated to improve reproductive health worldwide? Join us!
Loading application form
- ..., explore different roles, and build a career that drives progress - for you, your team... ...- whether it’s automation, R&D, or customer-facing roles. ~ Learn from the best... ...Recruiting Manager: Ulrika Karnland. Union representatives – Sveriges Ingenjörer: Johanna Holmlund...
- ...evaluated by enabling the creation of synthetic consumer and customer personas. These personas could help teams rapidly test product... ...The challenge is determining whether these personas accurately represent real consumers and can be trusted to support business decisions...
- ...component selection, simulation and engineering documentation. Second, you will select one or more promising tools and apply them in a representative PCB design case. You will collaborate with experienced engineers, receive technical supervision and present evidence-based...
- We Care, We Challenge, We Commit, We Collaborate Join Scrive and be part of an international, fast-growing company headquartered in Stockholm, Sweden. Collaborate with smart, caring, and driven colleagues across Europe as we shape the Scrive story. 🚀 The opportunity...
- ...it all” Architect with proven experience and a passion for designing transformative solution architectures for our prospects and customers. This high-impact role demands a unique blend of deep technical expertise and executive presence, requiring you to confidently present...
- ...creativity. About the job Driven to improving well-being through innovative hygiene and health solutions, Essity creates value for customers and consumers while continuously reducing the environmental footprint of its products and services. The company applies a life...
- ...requiring additional sensors. The research includes modelling, algorithm development, simulation and experimental evaluation on representative industrial drive platforms. Details: Period: January 2027-June 2027 Number of credits: 30 ECTS Number of students for...
- ...we create a great place to work where people are inspired to be the best they can be while contributing to a better life for our customers and the long-term success of the Bank. Guided by our Swedish heritage and values: common sense and simplicity, working together and...
- ...will contribute directly to an ongoing product development initiative, combining experimental lab work, literature research, and customer interaction. You’ll help us better understand material behaviour and drive improvements in product performance. Key activities...
- ...creativity. About the job Essity is dedicated to improving well-being through leading hygiene and health solutions. We work to create customer and consumer value while improving the environmental footprint of our products and services. Essity follows a life cycle approach...
- ...food, people and the planet. Are you ready to kickstart your career? We’re looking for ambitious and talented graduates to join our... ...they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide....
- ...spännande och utmanande möjlighet till dig som vill bidra med din kompetens, energi och kundfokus då vi söker en Customer Facing Order Management Representative till vår affärsenhet Health & Medical (HM). HM omfattar inkontinensprodukter, sårvård, kompressionsterapi,...
- ...role about? ?? As a Sales Development Representative at Eletive, you’ll be an essential part... ...to stay ahead and expand our customer base. Data Management: Keep track of... ...? Are eager to kick-start your sales career in an international environment. Demonstrate...
- ...Sales Development Representative - BLX & South Europe Parlez-vous français? ¿Hablas español... ...or Spanish, kickstart your tech sales career as an SDR at PinMeTo in Malmö! ???... ...multiple locations to connect with their customers, outperform their competitors and...
- ...experience with cloud native architecture in a customer-facing or support role. ~... ...collected and processed as part of your Google Careers profile, and any job applications you... ...to building a workforce that is representative of the users we serve, creating a culture...
- ...Job Description Product Lead Customer Due Diligence Who we are Worldline helps businesses of all shapes and sizes to accelerate their... ..., we are committed to helping our people accelerate their careers. Together, we shape the evolution. The Opportunity Join us...
- ...Join our Customer Service teams! Apply for this job At Mercell, we’re on a mission to revolutionize public procurement by making it accessible... ...a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to...
- ...aktiv rolle i denne udvikling. Derfor søger vi nu en Customer Engagement Manager – Gris i Danmark. Det er en central... ...Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck...
- ...Join our Customer Success Manager (Buy Side) teams! Apply for this job At Mercell, we're... ...experience and continuous improvement. Represent the Voice of the Customer internally,... ...technology company, we are committed to taking care of our employees through initiatives such...
- ...Job Description: Join Our Team as a Customer Support Engineer in Stockholm! If you're seeking a role where your expertise serves a greater purpose, then this opportunity is tailor-made for you. As our Customer Support Engineer, you will be at the forefront, connecting...
- ...and dispatch activities from our warehouse in Linköping. Build and maintain strong relationships with domestic and international customers. Manage customer orders and provide timely communication regarding deliveries, pricing, and other customer inquiries....
- ...Lamborghini och Bentley. Det ställer höga krav på kvalitet i varje detalj, inte minst i mötet med våra kunder. Om tjänsten Som Customer Experience Specialist blir du ett av våra viktigaste ansikten utåt och en ambassadör för Semler Premium. Du kombinerar ett genuint...
- ...Join our Customer Success Manager (Supply Side) teams! Apply for this job At Mercell, we’re on a mission to revolutionize public procurement by making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come...
- ...healthcare sector and creating value for customers and stakeholders. You will work with... ...professionals within selected therapy areas and represent innovative prescription pharmaceutical... ...pharmaceutical sales within specialty care, combined with a proven track record of...
- ...this tedious task, and make our customer’s work-life easier while... ...unfair advantage is that we care more than our competitors, and... ...help you grow and develop your career. We work in a relaxed environment... ...process. The case will be representative of the kind of work you’ll do...
- ...AI solutions that drive revenue, improve customer experience, and enhance operational efficiency... ...sessions, and executive presentations Represent Impact Commerce through thought... ...commerce. IMPACT is built by specialists who care deeply about what they do, and take...
- ...project managers and project teams, and represents a highly operational function. The PMO... ...high-end nano and microsatellites for customers in the academic, government and commercial... ...Ready to make your mark – with clarity, care, and commitment? Apply today or get in...
- ...property, and the environment, we empower our customers and their stakeholders with facts and... ...s market position and external profile, representing DNV at industry events, through thought... ...-end results. Insurance Taking care of you with travel, life, and accident insurance...
- ...roughly 60/40 technical-to-commercial, but we care more about judgment than job descriptions... ...closely with product, sales, and customer success to ensure engineering delivers real... ...comfortable in commercial conversations and can represent engineering credibly to customers,...
- ...organization serves a wide range of industrial customers — from utilities and manufacturers to... .... Mentor and coach frontline representatives, building their product knowledge and problem... ...people who are curious, engaged, and care about doing things right. You’ll join a...
Vil du modtage flere ledige stillinger?
Abonnér og modtag tilsvarende ledige stillinger for Customer Care Representative. Bliv den første ansøger!
