Staff Site Reliability Engineer

Responsibilities

• Own the end-to-end reliability, performance, and resilience strategy for Garner’s AWS and Kubernetes cloud environments, including AI/ML workloads.
• Architect the SLO framework and set technical direction for production quality and reliability at organizational scale.
• Lead the incident response program, complex escalations, on-call improvements, root-cause analysis, and post-incident corrective actions.
• Own the monitoring, alerting, and observability platform across engineering teams.
• Convert ambiguous scaling and reliability requirements into automated, composable Terraform infrastructure-as-code deliverables.
• Drive cloud cost-efficiency, performance optimization, technical debt reduction, and operational automation.
• Establish deployment and observability standards, mentor engineers, and raise operational rigor across the organization.
• Ensure infrastructure and operations meet security and HIPAA compliance obligations.

Requirements

• 7+ years of hands-on experience operating production cloud infrastructure at scale in SRE, DevOps, or platform engineering roles.
• Deep expertise with Kubernetes and Terraform in a cloud-first environment, preferably AWS.
• Experience designing reliability practices including SLO frameworks, observability platforms, incident response programs, and blameless post-incident reviews.
• Strong Python or Go skills applied to infrastructure automation; Kubernetes API experience is a plus.
• Demonstrated experience optimizing cloud costs and performance across compute, storage, and networking.
• Experience mentoring engineers and setting technical direction as a senior reliability leader.
• Strong communication skills with both technical and non-technical stakeholders.
• Fluency with AI tools such as Claude in engineering and operations workflows, or strong motivation to develop that capability.
• Experience supporting AI/ML or data-intensive production workloads is preferred.
• Experience in security-conscious or regulated environments, including HIPAA or SOC 2, is preferred.

Benefits

• Remote work is available for candidates comfortable with occasional travel to Garner’s New York City headquarters.
• Flexible paid time off.
• Medical, dental, and vision plan options.
• 401(k) plan.
• Teladoc Health and other competitive benefits.
• Eligibility for equity incentive participation.