Customer Culture Expert for Netflix - Danish Speaker - Relocate to Greece

Do you speak Danish? Are you obsessed with movies, binge-worthy series, and providing top-tier support? We aren't just looking for typical customer service agents; we are looking for "Showrunners" and "Streaming Gurus" to represent Netflix , the world’s leading streaming platform! If you love talking about the latest trending shows, helping people fix their connection right before a season finale, and want to trade your winter coat for the sunny skies of Athens, your next big adventure starts here ☀️️.

As a Netflix Customer Culture Expert , you will be the voice of entertainment for our Danish market. Whether a customer is trying to sign up from their brand-new Smart TV, wondering about their billing history, or experiencing a frustrating connectivity error right at a cliffhanger—you are the hero who saves movie night!

The Mission

You won’t just be answering queues; you’ll be orchestrating the ultimate customer experience across Voice channels (with the flexibility to support Chat and Email if Netflix expands the script in the future):

• The Account Director (Account & Billing Support): Help existing and potential users smoothly set up their accounts, navigate subscription updates, clarify billing history, and untangle payment methods.
• The Tech Wizard (Troubleshooting & Connectivity): Be the ultimate guide when a user gets hit with an unexpected error message or application issue, ensuring Netflix streams flawlessly across their devices.
• The Retention Specialist (The Empathizer): When a user thinks about hitting "cancel subscription," you’ll listen with true empathy, probe into their concerns, and help find a reason for them to stay tuned for the next season.
• The Collaboration Co-Star: Work autonomously using our extensive English knowledge base, gather with your team for weekly meetings, and escalate complex scenarios seamlessly via internal chat with the Tier 2 team in English.

Requirements

Are You the One? We don’t need a script-reading robot; we want an authentic, tech-savvy communicator who brings:

• Linguistic Star Power: Native or near-native fluency in Danish (C1/C2) , paired with strong fluent English (B2) for your training, internal communication, and system navigations.
• Tech Savviness: Significantly advanced PC knowledge, comfortable multitasking between systems, and a typing speed of 25 wpm or faster.
• Flexibility for Peak Seasons: True autonomy and willingness to work shifts determined by client planning (including weekends, holidays, and late shifts typically between 10:00–23:00 to mirror peak viewing times!).
• Experience: No previous professional recruitment experience is required—comprehensive paid training is provided! However, if you are an active Netflix user , you’re already a step ahead.

Benefits

The "Greektastic" Perks ✨ Forget the standard, dull 9-to-5. We offer an entertainment-fueled lifestyle upgrade:

• Relocation Super-Package: If you're moving to Greece, we've got you completely covered! We'll take care of your flight to Athens, organize your initial accommodation, and guide you through the local paperwork smoothly.
• Work Your Way: Experience the best of both worlds with options to work from our high-tech Athens hub or comfortably from your own home anywhere in Greece.
• More Money in Your Pocket: Enjoy a competitive salary paid 14 times a year (yes, that’s 2 extra months of bonus salary for summer and Christmas!).
• Comprehensive Fast-Track Training: An intensive, structured training period followed by a supportive 4-week "Nesting" period to ensure you build ultimate confidence before going live.
• Growth & Community: Monthly webinars with management, active team building, private health insurance, and a vibrant, multicultural workplace.
• Live the Dream: Free Greek language lessons, endless weekend island-hopping opportunities, and a continuous supply of Mediterranean sunshine.

Ready to shift your career into the spotlight? Grab your popcorn , apply today, and let's start your Greek adventure!