Danish-speaking Customer Support Agent for iGaming client in Malta

Picture this: short commutes, international colleagues, sunshine most of the year — and a role where you’re actually learning how a global online business works behind the scenes.

Founded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine scale with a people-focused culture.

They don’t aim for “good enough.” They aim for best-in-class customer experience, and that’s where you come in.

The Role

This isn’t a copy-paste customer service job. You’ll become an expert on the company’s sportsbook and casino products and act as a one-stop contact point for players.

You’ll handle daily communication via  calls, live chat, and email , making sure players receive fast, clear, and professional support. No two days look the same, and that’s part of what makes the role interesting.

You will:

• Resolve customer queries across phone, chat, and email
• Take ownership of complex cases and follow them through to resolution
• Work directly with internal teams and external providers
• Approve withdrawals and handle account-related processes
• Process KYC documentation and conduct enhanced due diligence when needed
• Run daily security and transaction checks to protect the business
• Contribute to team KPIs and overall service levels
• Share feedback to improve systems, FAQs, and internal processes
• Support management with ad hoc analysis of customer trends

Development & Growth

Our client actively invests in employee development through an internal programme. You’ll gain exposure to areas like:

• Escalations
• Fraud & Risk
• Compliance
• Commercial
• Product

It’s designed to help you grow beyond your role and open doors internally, not just keep you in one position.

Requirements

• Fluent Danish (written & spoken)
• Comfortable working shifts
• Strong problem-solving and analytical mindset
• Able to multitask in a fast-paced environment
• Interest in sports and casino is a plus
• Min 1+ year of previous customer support experience (chat, phone, email)

Benefits

• Hybrid setup with real flexibility
• Up to 40 days per year working remotely from anywhere
• Relocation package + bonus scheme
• International private health insurance
• Wellbeing allowance
• Home office setup bonus
• Weekly and quarterly team events
• Office breakfast (Tuesdays) & lunch (Mon/Wed)

This role is ideal if you want international experience, industry knowledge, and a lifestyle upgrade, without putting your career on pause.